Adjusting tips

[kchesneylover]

can you adjust your tips on the NCL Pearl at the end of the cruise as to your liking of service?

[ohioNCLcruiser]

If you write a statement and give a good reason (if your lowering it) then they will lower it or take it off. If you want to raise it then you should do that seperate. Tip the bar tender, waiter etc on the spot.

[mafig]

You can just give an additional tip in cash the last day. You were asking so you could give more, right?

 

Otherwise, with Freestyle it's very difficult to tip at the end because you have different servers every day, every meal. It would be impossible to find them on the last day and I doubt if you'd want to carry $ around with you to tip as you go.

 

I do like Norwegian's policy of having you explain why you want to take the tip(s) off (not implying that's what you want to do). They feel that if it's a problem with service they want to have the opportunity to correct that problem.;)

[johnql]

The way it's supposed to work is that if you encounter a problem, you bring it to the attention of the appropriate person so that they are given a chance to resolve it to your satisfaction. If that can't be done, then you are certainly free to adjust your tips. Here's how NCL words it on their web site:

 

"Therefore, if you have any concerns about the service you receive during your cruise, please bring them to the immediate attention of our reception desk staff on board so that we can address any issues in a timely manner before the cruise is over.

 

"Both NCL and NCL America have a structured guest satisfaction program on board designed to handle any concerns raised by our guests relating to the service or on board product quickly and efficiently. In almost all cases we are able to come up with a satisfactory solution to any issues which are raised and make sure our guests can focus on enjoying their cruise vacation. In the unlikely event we cannot satisfactorily resolve the issue through our guest satisfaction program, guests will be able to adjust the service charge according to the level of inconvenience they feel they have experienced. [my bold] Our clear priority is to have the opportunity of resolving the issue, when it happens, to everyone’s complete satisfaction."