carol54 Posted April 2, 2007 #1 Share Posted April 2, 2007 Well, thanks to some very solid, sensible advice from Shoreguy, I am happy to report that our Garden Villa cruise is back on and scheduled to depart on July 14. I worked with my personal cruise consultant and others at NCL and came to a very satisfactory solution for all. I am so grateful to all of you for your good wishes and advice. And thank you NCL for making a satisfied customer your number one priority. Happy Cruising Everyone ~ Carol Link to comment Share on other sites More sharing options...
greenie Posted April 2, 2007 #2 Share Posted April 2, 2007 That's great news, Carol! I'm so glad it worked out for you guys.:) Hoping to hear some more happy endings, too. Link to comment Share on other sites More sharing options...
shoreguy Posted April 2, 2007 #3 Share Posted April 2, 2007 Outstanding - I am delighted things worked out. Link to comment Share on other sites More sharing options...
roto2241 Posted April 2, 2007 #4 Share Posted April 2, 2007 That's great good to hera customers come firest.:p :p :) Link to comment Share on other sites More sharing options...
Mary_Jo Posted April 2, 2007 #5 Share Posted April 2, 2007 That is great news, I am so happy for you. I have been watching this closely! Have a great time!:) Link to comment Share on other sites More sharing options...
mbisson Posted April 2, 2007 #6 Share Posted April 2, 2007 Outstanding. Enjoy the cruise! (although with a GV, I bet it would be hard NOT to enjoy it) Link to comment Share on other sites More sharing options...
KerCar Posted April 2, 2007 #7 Share Posted April 2, 2007 Great news!!!! A lot of us have been following this closely and I bet 100% would vote they are happy for you and your family:) Link to comment Share on other sites More sharing options...
mbisson Posted April 2, 2007 #8 Share Posted April 2, 2007 Great news!!!! I bet 100% would vote they are happy for you and your family:) Naw, there are a couple bashers, that show up occassionally, that seem too hate it when anyone is happy with NCL ;) Link to comment Share on other sites More sharing options...
Host CMLA Posted April 2, 2007 #9 Share Posted April 2, 2007 Well, thanks to some very solid, sensible advice from Shoreguy, I am happy to report that our Garden Villa cruise is back on and scheduled to depart on July 14. I worked with my personal cruise consultant and others at NCL and came to a very satisfactory solution for all. I am so grateful to all of you for your good wishes and advice. And thank you NCL for making a satisfied customer your number one priority. Happy Cruising Everyone ~ Carol So did NCL forgive the additional $8,000? I'm sure everyone would like to know how to resolve their price increase like you did. Will you share the details? Link to comment Share on other sites More sharing options...
jentroubles Posted April 2, 2007 #10 Share Posted April 2, 2007 Go cecilia! Way to ask the question we all want to hear the answer to! My TA is currently dickering over prices. I'm sure I will get the apples and oranges--- we are begrudgingly replacing the dawn with the spirit. Gone is the multi category upgrade and the on board credit--- plus we will be paying about $300 more, for a lower level guarantee cabin :( Link to comment Share on other sites More sharing options...
cruizinwithkids Posted April 2, 2007 #11 Share Posted April 2, 2007 So did NCL forgive the additional $8,000? I'm sure everyone would like to know how to resolve their price increase like you did. Will you share the details? Now if I were in her shoes I wouldn't. I am one of the people who think Garden Villa passengers should have VIP treatment. IMHO, when NCL figures out how they can best handle all the people who are booked GV isn't part of the average. Link to comment Share on other sites More sharing options...
seahorse Posted April 2, 2007 #12 Share Posted April 2, 2007 Now if I were in her shoes I wouldn't. I am one of the people who think Garden Villa passengers should have VIP treatment. IMHO, when NCL figures out how they can best handle all the people who are booked GV isn't part of the average. Why Not:confused: Everything else was made public about this, there is even a poll. What is the secret:confused: Link to comment Share on other sites More sharing options...
Administrators Rare LauraS Posted April 2, 2007 Administrators #13 Share Posted April 2, 2007 What is the secret:confused: You know, the suspense is killing me as well. I would LOVE to know what is going on here behind the scenes!!! Share please......! LauraS Community Manager Link to comment Share on other sites More sharing options...
carol54 Posted April 2, 2007 Author #14 Share Posted April 2, 2007 There is no big secret here. I had a wonderful personal cruise consultant who worked with me and NCL and was able to get my cruise booked for the original booking price. I forfeit any credits. Taking into account there are 6 adults on the cruise who will all be spending lots of $$$$ onboard, I guess it made sense. That's about it. We sail on the July 14th cruise which was the next cruise available with a garden villa. July 14 was no more or less expensive than August, September or October in the garden villa. Thank you all again. You've been great.:D :D :D Link to comment Share on other sites More sharing options...
Maxima81 Posted April 2, 2007 #15 Share Posted April 2, 2007 There is no big secret here. I had a wonderful personal cruise consultant who worked with me and NCL and was able to get my cruise booked for the original booking price. I forfeit any credits. Taking into account there are 6 adults on the cruise who will all be spending lots of $$$$ onboard, I guess it made sense. That's about it. We sail on the July 14th cruise which was the next cruise available with a garden villa. July 14 was no more or less expensive than August, September or October in the garden villa. Thank you all again. You've been great.:D :D :D Glad it all worked out for you. Just out of curiosity, did any of your party incur additional expenses as a result of the date change? (I.e. airline changes, hotel changes, etc.)? Link to comment Share on other sites More sharing options...
BeachBumMama Posted April 2, 2007 #16 Share Posted April 2, 2007 Just another 'Happy Cruising' congrats that it all worked out. Now that it's Monday (seemed to be the magic day everyone was supposed to call back), hopefully others will have more good news. Glad yours worked out.:) Link to comment Share on other sites More sharing options...
lgfromdg Posted April 2, 2007 #17 Share Posted April 2, 2007 Carol, Good for you! I have been following this saga and have been impressed that you have remained so civil when some of the other posters have responded so rudely to you and your question on whether you were being treated fairly by NCL. You deserved an equivalent cruise and you finally got it. Of course, it doesn't hurt to have Shoreguy on your side! Laura Link to comment Share on other sites More sharing options...
electricron Posted April 2, 2007 #18 Share Posted April 2, 2007 Congrats. Enjoy your cruise in your garden villa.:) Looks like NCL isn't as evil and greedy as many of us thought.;) Link to comment Share on other sites More sharing options...
Bobbye Posted April 2, 2007 #19 Share Posted April 2, 2007 Thanks for letting us know that NCL did this for you. We had a Garden Villa on June 2 and are still trying to move to another date. Link to comment Share on other sites More sharing options...
carol54 Posted April 2, 2007 Author #20 Share Posted April 2, 2007 Glad it all worked out for you. Just out of curiosity, did any of your party incur additional expenses as a result of the date change? (I.e. airline changes, hotel changes, etc.)? We are all New Jersey residents so it's a 40 minute ride to NYC. Link to comment Share on other sites More sharing options...
carol54 Posted April 2, 2007 Author #21 Share Posted April 2, 2007 Thanks for letting us know that NCL did this for you. We had a Garden Villa on June 2 and are still trying to move to another date. Don't give up. Remind NCL that you booked the Garden Villa not just to "take a cruise" but to experience the Garden Villa. Good luck to you. Link to comment Share on other sites More sharing options...
coka Posted April 3, 2007 #22 Share Posted April 3, 2007 Thank you Carol for reporting back! I am glad that it was resolved to your satisfaction! Have a great cruise and I hope you write a review. I only toured a GV once and I did a lot of fantasizing! Coka Link to comment Share on other sites More sharing options...
tray Posted April 3, 2007 #23 Share Posted April 3, 2007 I am so glad everything worked out!! I think most everyone on these boards were rooting for you :D:D. And as a fairly new cruiser never having had any problems similar to this, it sure gives me reassurance that NCL does in fact care about their customers and showed true customer service. Have fun planning (again!!) Link to comment Share on other sites More sharing options...
MrPete Posted April 3, 2007 #24 Share Posted April 3, 2007 GREAT NEWS! I'm glad to read it worked out for you! Link to comment Share on other sites More sharing options...
Ella2 Posted April 3, 2007 #25 Share Posted April 3, 2007 That's wonderful! :D I'm so glad you were able to resolve this with NCL, it's a win-win for all. Have a fabulous trip! Link to comment Share on other sites More sharing options...
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