WJBonds Posted September 16, 2007 #1 Share Posted September 16, 2007 Hi gang. I was wondering if someone here can help me. After reading several posts on this Board, I tried to book a one day guided tour of Ephesus through them. I went to their website, chose the appropriate tour, and faxed them the required form. (Including a credit card #) On their site they promise to respond within 48 hours. Well, it has been a week and I still have no response. Three days after I faxed them the tour request, I emailed them. Still no response. Does anyone have an idea for me. Should I just forget them and call my credit card company or can this just be an honest glitch. Thanks again. Link to comment Share on other sites More sharing options...
Monterey Girl Posted September 16, 2007 #2 Share Posted September 16, 2007 I have two tours booked with EKOL for our Oct cruise. I am very surprised that you have not had good contact with them. I always get a response within a day or two. I have been dealing w/a man named Fevzi. You didn't say when you are cruising and touring.If it's like a year away, maybe they have put you on the back burner during their busy season. I would email them again and tell them if you don't hear back by such and such time, you are going to cancel your tour. If you do cancel the tour thru your credit card company, it wouldn't hurt to send EKOL another email notifying them of your action, just to CYA. BTW, you do NOT need to submit a credit card number to have a confirmed reservation with them. I declined sending my CC# since I am only one of a group of Cruise Critic people touring Athens and Istanbul. I didn't want to get "stuck" holding the bag if the others didn't show up. I have had many, many emails back and forth for over a year now. BTW, have you checked in your SPAM file, enemy file, deleted file, etc, just in case ? Computers sometimes just go nuts. It happened to me this week when all of a sudden my travel agent's emails to me are going to my deleted file for no apparent reason! I was all fired up to send a nasty email and thought I would check there just in case. Guess what? I found several emails from her asking why I hadn't responded to HER emails. Crazy, huh? In any case , I would give EKOL Travel one more chance. I have ONLY heard glowing reports about their customer service and tours. Just MHO :D MG Link to comment Share on other sites More sharing options...
chevy Posted September 16, 2007 #3 Share Posted September 16, 2007 I booked an Espheus tour with them also and have had excellent response time. Try emailing nur@ekoltravel.com. When I took a over a day to email him back he followed up with me again Link to comment Share on other sites More sharing options...
WJBonds Posted September 16, 2007 Author #4 Share Posted September 16, 2007 Thanks for your VERY prompt response. My tourn is in about 6 weeks so I don't think it's on the back burner. As far as spam... I've already checked. What I will do is email again and again ask if something is amiss. Thanx. Link to comment Share on other sites More sharing options...
sun&sea Posted September 17, 2007 #5 Share Posted September 17, 2007 I recently contacted them and had an immediate response. Must be a glitch in the system somewhere. They seem to be very reputable. I just emailed and got a response in about 12 hours. Not sure what happened to your email? Janet Link to comment Share on other sites More sharing options...
chelledun Posted September 17, 2007 #6 Share Posted September 17, 2007 Out of all the guides I used, Ekol was the most responsive. Maybe try sending an email from a different email address? You never know what spam filters will do. Don't sweat too much, though - this company definitely gets excellent feedback on these boards on a regular basis. Link to comment Share on other sites More sharing options...
eh2zed Posted September 17, 2007 #7 Share Posted September 17, 2007 Nur was great when I booked with EKOL earlier this year Gotta believe there is a glitch. Have you double checked the address you are using. Make sure you include the terrace Houses on your Ephesus tour. Link to comment Share on other sites More sharing options...
watercruise Posted September 17, 2007 #8 Share Posted September 17, 2007 check your spam folder on your computer..sometimes I have emails that seem from unknown people wind up in spam folder Link to comment Share on other sites More sharing options...
Nanatravel Posted September 17, 2007 #9 Share Posted September 17, 2007 Watercruise is correct. Fevzi was very responsive to my queries. Fevzi Turhan Ekol Travel Ltd. Turkey & Greece http://www.ekoltravel.com ekol@ekoltravel.com Phone : ++ 90 256 618 31 20 ( pbx ) bon voyage Link to comment Share on other sites More sharing options...
WJBonds Posted September 17, 2007 Author #10 Share Posted September 17, 2007 Thanks everyone for helping. I sent a second email last evening and I just heard from EKOL. Apparently just a glitch in the system. It seems that all is well and I will be using their services in a few weeks. Link to comment Share on other sites More sharing options...
Frecklesb Posted September 17, 2007 #11 Share Posted September 17, 2007 I have had a variety of responses from Ekol Travel. I got 1 day turn around time and I had a time where I had to send multiple requests. When I tried to prebook, they could not handle my credit card info and sent me a reservation anyway. I ascribe all this to it being Turkey and refuse to worry about it. If they don't show, I will hire a local cab or something. Frecklesb By the way..... our hotel in Venice is worse. Apparently, only the nephew speaks English and he works only part time. Link to comment Share on other sites More sharing options...
tomko2 Posted September 18, 2007 #12 Share Posted September 18, 2007 We reserved through Ekol this summer; did not pre-pay and received quick responses to our emails. We were met as soon as we came off the ship with our guide holding a sign with our name. The guide also had a driver with him and the vehicle was very nice and comfortable. At the end the guide suggested we go to a carpet demonstration which we declined. We paid in US funds at the end of the tour. Excellent tour and very good service. :) Link to comment Share on other sites More sharing options...
Frecklesb Posted September 18, 2007 #13 Share Posted September 18, 2007 Tomko2: Did you pay US dollar, Euro, or a credit card? Just wondering what they will allow. Thanks Frecklesb Link to comment Share on other sites More sharing options...
kdowneymd Posted September 19, 2007 #14 Share Posted September 19, 2007 we paid US dollars. had a great one day tour of Ephesus this summer! Definitely the highlight of our 12 day Med cruise. They were terrific Link to comment Share on other sites More sharing options...
tomko2 Posted September 19, 2007 #15 Share Posted September 19, 2007 We also paid cash - US dollars. Link to comment Share on other sites More sharing options...
Miata6 Posted September 19, 2007 #16 Share Posted September 19, 2007 Tomko2: Did you pay US dollar, Euro, or a credit card? Just wondering what they will allow. Thanks Frecklesb When we used them last Fall, they discouraged credit card payments for the tour balance but were happy (ier) with US dollars than Turkish Lira. Excellent experience, by the way. Link to comment Share on other sites More sharing options...
eh2zed Posted September 20, 2007 #17 Share Posted September 20, 2007 We paid by CC but we were in Istanbul where they had a branch office near the Blue Mosque. We paid for Ephesus there as well since they did both for us. Link to comment Share on other sites More sharing options...
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