drdoak Posted May 21, 2008 #1 Share Posted May 21, 2008 As a UK customer of Princess I have been angered recently as their website offers a DVD of 2008 Destinations (called Great Escapes 2008) which as a UK customer you cannot order. If you follow the link on the website to order it orders you a very old DVD which does not contain the destinations or ships which are listed on the website. I wrote to Princess about this back on 18th April and they have still not replied to my letter, although I did call them and they confirmed today that they have received it and will reply by the end of next week (30th May) Seems a long time to wait after I have taken the time to write a proper letter explaining my concerns :confused: . What also suprised me about my experience on this matter is how the call centre staff new nothing about the DVD - even though it appears on the main page of the Princess website! After a number of phone calls I have established that the DVD is only available to customers in the US. I did actually get a copy sent to me after much discussion Clearly Princess gives them a higher level of importance than there UK customers. It is a real shame as the service on board is so good that they seem to have such poor service on land. But I guess once on board the country you came from is irrelevent. Has anyone else had problems with Princess pre-cruise service? Have any other UK customers tried to order this DVD without success - it is still offered on the website to UK customers even though you cannot have it)? Link to comment Share on other sites More sharing options...
nijh Posted May 21, 2008 #2 Share Posted May 21, 2008 As a UK customer of Princess I have been angered recently as their website offers a DVD of 2008 Destinations (called Great Escapes 2008) which as a UK customer you cannot order.If you follow the link on the website to order it orders you a very old DVD which does not contain the destinations or ships which are listed on the website. I wrote to Princess about this back on 18th April and they have still not replied to my letter, although I did call them and they confirmed today that they have received it and will reply by the end of next week (30th May) Seems a long time to wait after I have taken the time to write a proper letter explaining my concerns :confused: . What also suprised me about my experience on this matter is how the call centre staff new nothing about the DVD - even though it appears on the main page of the Princess website! After a number of phone calls I have established that the DVD is only available to customers in the US. I did actually get a copy sent to me after much discussion Clearly Princess gives them a higher level of importance than there UK customers. It is a real shame as the service on board is so good that they seem to have such poor service on land. But I guess once on board the country you came from is irrelevent. Has anyone else had problems with Princess pre-cruise service? Have any other UK customers tried to order this DVD without success - it is still offered on the website to UK customers even though you cannot have it)? You're new here aren't you? :D Have a flick through the pages you'll find a lot of examples where Princess have one rule for the US and one for the UK (and RoW in some cases) and UK customer service are a law unto themselves. Enjoy..... Link to comment Share on other sites More sharing options...
chrysalis Posted May 21, 2008 #3 Share Posted May 21, 2008 ...and different rules for Aussies and for Canadians. Such is life....and we live with it. Link to comment Share on other sites More sharing options...
nijh Posted May 21, 2008 #4 Share Posted May 21, 2008 Such is life....and we live with it. Well not all of us - check out dundalkspurs thread. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted May 21, 2008 #5 Share Posted May 21, 2008 Well not all of us - check out dundalkspurs thread. Didn't he play for MU? :eek: Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.