Next Cruise Question

[firefly333]

I booked NextCruise on Voyager and to put it mildly we had a problem, she read my credit card number wrong. I did it the first day, almost the first appointment, but she didnt look at them to put them in until late the last cruise day and I didnt get the message until late that night, so she just put the Next Cruise in the name of the TA I used for that cruise.

 

The problem is, its a warehouse TA that I no longer belong to and it would cost me $50 to join. On top of that, they added a new $25 pp change or cancel fee, so I want to use another TA, just in case I run into a problem (my parents are elderly, had to rebook my Voyager cruise last spring).

 

Can I change the TA that the onboard person put the Next Cruise voucher into that name without asking me if it was ok with me? Mind you it was now 9 pm the last night. I just got to thinking this might be a problem if I dont want to pay to rejoin this warehouse the $50 fee, now what?

[The Flying Pirate]

Call RCCL directly and explain to them the problem, this is one of those situtations you need to talk to a person directly, sending e-mails and all that will add to the mess. We have had to make changes to a Next Cruise reservation and they were very helpful on the phone. Good luck!

[firefly333]

Thanks, it just occured to me that I was talking to another TA about booking and that the lady had told me Oh BTW I put the Next Cruise in the name of the TA you booked this cruise with, yikes.

 

At the time I was just relieved that I managed to find her in her office that late after dinner, just crossed my mind today after reading another post.

[hcleaner]

Firefly, I've had a problem with a C&A coupon getting applied and over the past 2 weeks I have sent countless emails trying to get it straightened out. Honestly, I ready to give up because it had become such a big hassle. Finally, yesterday, I called the C&A number and asked to speak to someone in the Resolution Dept. I was transferred there and after 40 minutes of speaking to a very nice, polite lady it is all straightened out.

 

I would suggest you call the Resolution Dept. for your problem. I do not have the # directly, but call C&A and ask to be transferred. I understand how frustrating things like this become and I finally found someone who wanted to help me.

 

Wendy

[firefly333]

Thanks, Im afraid it just dawned on me late today I might have a problem with this. Ill wait until business hours to try and call them. Hope its not a problem, I have never even called crown and anchor before.

[hcleaner]

Here's the number I called;

Crown & Anchor Society(800) 526-9723Monday - Friday 9:00 a.m. to 11:00 p.m. EST

Saturday - Sunday 10 a.m. to 8 p.m. EST

[Hamburg Avon Lady]

Can these "next cruise" certificates be used on Celebrity as well?

[cruisenfever]

Can these "next cruise" certificates be used on Celebrity as well?

When making a future booking on an RCI ship you must specify if you want a NextCruise booking for RCI or a Cruise Passage for Celebrity. The terms and conditions are the same for both, except the OBC for a NextCruise is determined by the number of nights sailing...........and the OBC for a Cruise Passage is determined by the total cruise fare only.

 

Same goes when you sail on Celebrity.