Mr Sanchos

[mama02girls]

I wish I could tell you. I would try! When I talked to them they were unwilling to do anything because it was a "service". The money is already in Tourcozumel's account and that is the problem. I wonder if anyone going in the next few weeks will have better luck because I just heard on the evening news with Brian Williams that cruiselines have canceled all Mexico port stops. Good luck. Your credit card will do a chargeback, but they will have to cancel your card and issue a new one.

-Margie

[Name Of The Game]

Paypal is connected to our credit card. I could see them NOT issuing credit for a service when the reservation date has past because how could the customer PROVE they did NOT go to Mr. Sanchos? But if the reservation date is in the future, why wouldn't they cancel and provide a refund? :confused:

 

Another thing....why should tourcozumel have so many money problems and be using "today's" money to pay for "last month's" debts? What kind of overhead could they have sitting behind a desk? When people pay they should send it to Mr. Sanchos!

[mama02girls]

Your point seems valid to me, but get this. I told them I could prove that we paid again...the exact same amount to the exact same vendor-proving that they did not deliver the product (the tour). They would hear nothing of it. They said..."I'm sorry, but it is a service, and all matters regarding services are non-negotiable. We do not get involved with services, only goods." I thought my argument was good, but evidently not. I did speak to the supervisor and another "specialist." I won't use paypal again. I feel as thought they misled me because I'm always seeing "pay with paypal for secure transactions." I've never seen anything that said, "pay with paypal for secure transactions with your goods purchases, but you're own with your services purchases."

[Name Of The Game]

That stinks! :mad:

[Livin4Real]

Your point seems valid to me, but get this. I told them I could prove that we paid again...the exact same amount to the exact same vendor-proving that they did not deliver the product (the tour). They would hear nothing of it. They said..."I'm sorry, but it is a service, and all matters regarding services are non-negotiable. We do not get involved with services, only goods." I thought my argument was good, but evidently not. I did speak to the supervisor and another "specialist." I won't use paypal again. I feel as thought they misled me because I'm always seeing "pay with paypal for secure transactions." I've never seen anything that said, "pay with paypal for secure transactions with your goods purchases, but you're own with your services purchases."

 

I've been using paypal for the last 9 years and can sympathize with your frustration on this. It is true they will NOT deal with service related transactions even if you have proof. That is why I use my credit card for all major purchases using paypal, just in case the seller tries scamming me. Also all the credit card companies I have been with will not make you cancel your credit card to do a chargeback. There are tons and tons of chargebacks on a daily basis and for a cc company to have to reissue new cards each time would be detrimental to business.

 

Also I see everyone on here saying Carrie is acting in good faith but I bet if I called tomorrow and wanted to book she would take my payment in a heartbeat, all the while knowing the financial issues they're having.

[kellieann7]

I had booked through Carrie for my 5/7/09 date in Cozumel, which is now cancelled due to the swine flu. :(

 

I emailed Angelita about this, and she stated that if we were unable to dock in Cozumel that they would refund our costs within 10 business days of the scheduled tour. Her reply was very sweet and speedy. I think they are truly trying to do right by their customers, but got over their heads.

 

I feel bad for all those who are still fighting to get their refunds. I also hope they reopen Mexican ports soon, as so many use tourism as their means of living.

[premiumrican]

I can't believe after all the emailing back and forth with Angelita and Oliver for confirmation of my 5/21 reservation, the port as of now is cancelled. I guess I have to now wait to see what happens. UGH!

[mama02girls]

Good luck on getting that refund from tourcozumel and Angelita and Carrie. They also told people they would get a refund and are now not responding. They have not responded to my request, but as another poster commented, (and was correct) they are continuing to accept money knowing that they cannot and are not paying their bills. I read on another thread that a poster just made a payment yesterday. Sad. If Carrie and Angelita know what is going on, how can they, in good faith, continue setting up tours when they know it's now a scam because their company can no longer pay the bills. Who knows where the money is really going? I know...NOT to Mr. Sanchos!!!

[Perfect Stranger]

I'm upset and disappointed at these recent revelations after I've paid well in advance. If I get there and they don't honor the reservation....which is what I expect....I will not pay an additional $50.00 apiece for the all-inclusive. We'll sit on the beach for a couple hours and spend very little money. We can always eat at a local restaurant.

[dluvsd]

KellieAnn - How did you find out that our May 7th stop in Cozumel was canceled? The Carnival website says they're only canceling (at this time) thru May 4th. Gosh, I hope we get to go to Cozumel!!

[KruznKel]

Just an update from our trip on April 18th.. it was an awesome day.. food.. service and weather couldn't have been better.. we booked directly thru Cozumel Tours.. and for the extra we paid I am quite happy to not have to go thru the hassels I see some of you are..

[bluecookies]

I'll be missing Cozumel on 5/19 and was also told before I booked and payed that if the ship missed docking I'd get a full refund. I'm sure they are busy right now, but I've put in my request for a refund and have not heard back from anyone.

[cruisingigi]

Blue I am sure the tour co. are being swamped right now with questions and requests for refunds. I am sure you will get a response soon... I have had nothing but positive results from TC.

[hotpinkpanther]

Good luck on getting that refund from tourcozumel and Angelita and Carrie. They also told people they would get a refund and are now not responding. They have not responded to my request, but as another poster commented, (and was correct) they are continuing to accept money knowing that they cannot and are not paying their bills. I read on another thread that a poster just made a payment yesterday. Sad. If Carrie and Angelita know what is going on, how can they, in good faith, continue setting up tours when they know it's now a scam because their company can no longer pay the bills. Who knows where the money is really going? I know...NOT to Mr. Sanchos!!!

 

Heymama, I am so sorry you have had so many issues. By looking at your signature it looks like you went the week that all of this stuff went on (people being turned away). I received a letter from Oliver that said all accounting issues had now been resolved and reports since then seem like they have. As far as the refund, I hope it all works out for you and glad you go to enjoy your day at Sanchos regardless.

 

Oliver has confirmed my ressie so I am not worried about that. I am just holding my breath that we get to go in June.

[hotpinkpanther]

I'll be missing Cozumel on 5/19 and was also told before I booked and payed that if the ship missed docking I'd get a full refund. I'm sure they are busy right now, but I've put in my request for a refund and have not heard back from anyone.

 

How do you know you will be missing your port? Have they decided that far ahead?

[mringenoldus]

RCCL told me that they have canceled Mexico ports until June 14 at this time.

[bluecookies]

How do you know you will be missing your port? Have they decided that far ahead?

 

Yes, my itinerary has officially changed. We will now be going to Montego Bay, Jamaica.

 

I heard back from Angelita, and to echo was was formerly said, I was told we'd get a refund but it may take up to 10 business days past our arrival date.

 

I am happy to know they are communicating, but I think 10 business days after the missed date is rather excessive.

[flatman]

We just got back from our All inclusive day at Mr Sanchos beach which we booked thru Carrie at Tour Cozumel. When we first got there they had NO RECORD of our reservation. We payed $80 each ( DW and I ) for the AI and the snorkeling tour. We asked Carrie what we needed to show them when we got there and she told us that the receipt from PayPal would be all we would need, however the man in charge wanted a voucher detailing the AI and the snorkel tour. The price for the tour was less just paying them when you arrived than it was with Carrie. So then why pay her in advance? It took hours for the manager to straighten out the mess Carrie created, and to finally get service from Mr. Sanchos. He told us that he goes thru this same thing everyday with Carrie at tour Cozumel.. Once we got service there the people were great. Friendly, and good service. The food was good and the guacomoli was out of this world good...The snorkeling was a big disapointment because they only had a small fishing boat to take us out. We had to jump off the side and climb back in which was not what we expected at all. Not to mention all of the jellyfish stinging us and ruining that trip..I got an email from Carrie asking how it was, and I answered just like I'm telling now, but I haven't heard back..

[duddlebug]

Good luck on getting that refund from tourcozumel and Angelita and Carrie. They also told people they would get a refund and are now not responding. They have not responded to my request, but as another poster commented, (and was correct) they are continuing to accept money knowing that they cannot and are not paying their bills. I read on another thread that a poster just made a payment yesterday. Sad. If Carrie and Angelita know what is going on, how can they, in good faith, continue setting up tours when they know it's now a scam because their company can no longer pay the bills. Who knows where the money is really going? I know...NOT to Mr. Sanchos!!!

 

We still haven't gotten our refund as of this morning. And we haven't gotten a responce from Carrie recently. The last email she sent said

"Dawn I will find out why you refund was not processed. Sorry for the delay but as you can imagine it has been crazy busy with this flu problem.

 

Thank you!!!!

Carrie"

I sent another email today. I've read a few places where people were told 10 days after their date.. ok, I'd be fine with that.. but no one has told me that. I'm so frustrated with these people. Oliver was very nice and so was his staff after we came to an agreement. But this is BULL.

 

Anyway.. just keeping everyone updated on our refund.

 

Mama02girls, it was nice to meet you. I hope the rest of your cruise went well. :)

 

Dawn

 

[blessedwith12]

I really don't think Carrie is trying to rip any one off. Reading between the lines on some things that have happened, I think she may have been caught between Carnival and the Twister people with trips she booked being canceled. I think that may have started this whole chain of events which has now become more complicated with the swine flu scare canceling the cruise ship stops.

According to Carrie, she has also not been given the same privileges some of the other Cozumel business owners enjoy to come onto Cruise Critic and give an explanation.

My husband is a business owner, and I do understand that sometimes your cash flow is just awful and you really can't pay all the bills that you want to. I have never met Carrie, but I do believe her when she says she is trying to give refunds as best she can.

It may be frustrating to be waiting on a refund, but I think we can show a little grace to her and not assume she is intentionally jerking people around.

[hotpinkpanther]

I really don't think Carrie is trying to rip any one off. Reading between the lines on some things that have happened, I think she may have been caught between Carnival and the Twister people with trips she booked being canceled. I think that may have started this whole chain of events which has now become more complicated with the swine flu scare canceling the cruise ship stops.

According to Carrie, she has also not been given the same privileges some of the other Cozumel business owners enjoy to come onto Cruise Critic and give an explanation.

My husband is a business owner, and I do understand that sometimes your cash flow is just awful and you really can't pay all the bills that you want to. I have never met Carrie, but I do believe her when she says she is trying to give refunds as best she can.

It may be frustrating to be waiting on a refund, but I think we can show a little grace to her and not assume she is intentionally jerking people around.

 

Wow, blessed, you are a good soul :)

 

I agree with you and I also know what its like to be in that position. I too have emailed Carrie about my refund since we aren't going to Cozumel, and I think she is overwhelmed. Yes I agree with you on the Passion Island thing, I got the impression that she was ripped off.

 

I really feel badly for all of the operators in Cozumel who depend on tourist's money to make a living. I wonder how many businesses will survive thru this??

 

BTW, Carrie told me that she had to lay off Angelita, so that may be why some emails are going unanswered. It's just a bad situation all the way around. I told her to just keep my money as a future credit as I am sure we will be going back. I had her send me a confirmation for a cruise in October but I can change that if need be.

[mringenoldus]

Carrie answered me very quickly and increasingly aggressively when I requested my refund due to the cancelled port. Carrie insists that RCCL is day-to-day regarding the port closure. This is not true as RCCL has cancelled through June 14. 2009.

 

I believe three weeks of advance notice is sufficient for a refund. I wish now I had listened to my instincts and not booked with Carrie.

[premiumrican]

Hummm I have a feeling I won't be seeing a refund at all from this mess, oh well live and learn!

[lostinohio]

I still have not received my refund from our April 14th day at Mr. Sanchos. Oliver refused to honor my reservation and I had to pay again once we arrived. I emailed Carrie on April 16th and she said she would have the refund processed in 3-5 days. I have been emailing her and she keeps saying she will check on it, but never gives me an answer. I am going to send another email and let her know that if I don't receive an answer on the day the refund will be there I am going to dispute the charges with my credit card company. I understand that she is busy with the port cancellations, but our refund should have been processed before the ships even started cancelling the ports. I have really tried to be patient and understanding, but my credit card company requires disputes to be made within 60 days of the date and we paid for it on March 20th so the 60 days will be up soon.

[pjtulsa]

 

 

BTW, I told her to just keep my money as a future credit as I am sure we will be going back. I had her send me a confirmation for a cruise in October but I can change that if need be.

 

Hotpinkpanter,,,,,

 

Where are You?????:confused:

 

Come back to the Roll Call....:D