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Cancelling after final payment


Frankie Sue

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HAL's policy is:

 

Cancellation Policies

For most cruises and cruisetours, a full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Holland America, 300 Elliott Ave. West, Seattle, WA 98119 at least 76 days before the date on which you are to commence travel (by air, rail, sea or otherwise). Passengers who cancel after that date for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

75-57 days before commencing travel: an amount equal to deposit requirement

56-29 days before commencing travel: 50% of gross fare

28-16 days before commencing travel: 75% of gross fare

15 days or less before commencing travel: 100% of gross fare

 

However, if you have purchased either of HAL's Cancellation Protection Plans (Standard or Platinum) you can get back more.

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If you bought a Cancellation Protection Plan you will get get back 80% (Standard) or 90% (Platinum) of those cancellation fees (less the premium paid).

 

CPP Standard Plan

Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to scheduled cruise or cruisetour departure and receive a refund equal to 80% of the eligible amounts paid (90% if you purchased our CPP Platinum Plan).

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