Carnival stockholder on board credit denied?

My TA just told me that Cunard denied our request for on board credit based on our ownership of 100 shares of Carnival stock because the cruise price already included some on board credit. I was very surprised. This is our first Cunard cruise, but we have been sailing with Holland America for years and have never been denied. Has anyone else had this experience?

Janet

Hi,

I have always been able to combine my shareholder credit with other shipboard credits on Cunard, Holland America and Princess (including a Princess cruise that I took last week).

Chuck

There are cruise fares that have OBC that aren't combinable with other forms OBC. That happened on one of my Princess cruise . Some group fares are combinable with other forms of OBC.

No, I've never had my stockholder benefit denied despite having other OBC from Cunard and/or my travel agent.

Check out the terms & conditions of stockholder OBC http://www.carnivalcorp.com/phoenix.zhtml?c=140690&p=irol-sharebenefit

Although there are some conditions where the stockholder OBC may not be applied, I don't see anything on the Carnival Shareholder Benefit statement that precludes stockholder OBC if/when other on board credits have been given.

I have never had a problem either. I would go direct to Cunard and leave out the travel agent. That is what I do even when using a TA.

You can only get it added to your account after you have made the final payment.

I hope you get it sorted out.

I was given shareholders OBC last week even though some OBC came in the cruise price. I contacted Cunard directly.

I can't imagine why someone would even attempt to obtain Cunard Shareholders benefit through a TA. I guess you didn't buy the shares through your TA!

It is possible, I suppose, your TA is giving you OBC not authorised directly by Cunard on some deal the agent has with Cunard on the fare and so Cunard is denying anymore OBC through the shareholders benefit.

see

http://www.carnivalcorp.com/phoenix.zhtml?c=140690&p=irol-sharebenefit

No mention of only 1 lot of obc allowed, like RCI

I have had obc whilst booking then shareholder department add my further shareholders obc once final payment has been made

Please let us know what caused your problem.

We have never had our shareholders credit denied regardless of any other promotion. I agree with other posters that you may wish to consider resubmitting the request directly to Cunard. I am of the view that my shares are none of my TA's business.

Hopefully you get it sorted! Regardless, enjoy your cruise!

Thanks for all your help. I contacted Cunard directly and sent them all the information. They still turned me down claiming I had some other promotion that didn't allow me more OBC. The only thing I can think of is that they gave me some credit for being a teacher. I'm a bit disappointed, but I certainly won't let it interfere with having a great cruise.

Janet

Just a suggestion: go ahead and submit directly your stockholder information, etc, in the usual manner outlined http://www.carnivalcorp.com/phoenix....l-sharebenefit

(I've always filed directly, never through my travel agent.)

My TA just told me that Cunard denied our request for on board credit based on our ownership of 100 shares of Carnival stock because the cruise price already included some on board credit. I was very surprised. This is our first Cunard cruise, but we have been sailing with Holland America for years and have never been denied. Has anyone else had this experience?

 

Janet

Nope! Not on Cunard....we just sailed with them and got our obc without an issue.

Thanks for all your help. I contacted Cunard directly and sent them all the information. They still turned me down claiming I had some other promotion that didn't allow me more OBC. The only thing I can think of is that they gave me some credit for being a teacher. I'm a bit disappointed, but I certainly won't let it interfere with having a great cruise.

 

Janet

It may be that you have been given a Friends/Family ticket by your TA in which case the shareholder obc is not allowed.

However when using Military / Services the discount is allowed.

We have never been denied our shareholders OBC benefit on Cunard, even though we always happily receive other OBC for other reasons. However once we did have to raise holy hell with Cunard to get the credit; it took a very long time and a lot of work. Other times it went through smoothly through the stupid process of faxing in proof of stock ownership after making final payment.

I hope you get this worked out.

Thanks for all your help. I contacted Cunard directly and sent them all the information. They still turned me down claiming I had some other promotion that didn't allow me more OBC. The only thing I can think of is that they gave me some credit for being a teacher. I'm a bit disappointed, but I certainly won't let it interfere with having a great cruise.

 

Janet

You can get an OBC for being a teacher? How do I get this?🤔

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You can get an OBC for being a teacher? How do I get this?🤔

 

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My travel agent told me about t. I just had to send proof that I worked as a teacher.

Janet

We are leaving on July 1st. Did you send your information directly to Cunard? Thank you for your help!

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We are leaving on July 1st. Did you send your information directly to Cunard? Thank you for your help!

 

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No, I sent it to my travel Agent and she took care of it.

Janet

Did they tell you the name of the promo that affected this matter?

It would be helpful to all here to know that.

And also,what part of the world are you resident ?

Nothing given here in the UK for being a teacher, only military.

And also,what part of the world are you resident ?

 

Nothing given here in the UK for being a teacher, only military.

Must be a friends/Family or similar ticket.

SHAREHOLDER BENEFIT

On board spending money per stateroom on sailings of 13 nights or longer (including world cruise) - $250 USD

On board spending money per stateroom on sailings of 7 to 12 nights - $100 USD

On board spending money per stateroom on sailings of 6 nights or less - $50 USD

This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone travelling on a staff reduced rates, Travel Industry rates, or on a complimentary basis are excluded from this offer. All other fares types including on board spending money benefits are currently combinable with shareholder benefits. This benefit is not transferable and cannot be used for purchasing art work, bingo, use in the casino, medical expenses and currency. It is non refundable/transferable and cannot be exchanged for cash on any of our facilities. Only one on board spending money per shareholder-occupied stateroom.

Please note that Shareholder Benefit is available to cruise departures up to and including 31 July 2017 when booked by 28 February 2017. The Benefit is reviewed annually and when the Carnival Annual Report is released in March, page 4 will confirm if the benefit has been extended for a further year, please note, there is no guarantee of this. Details can be found on the the Carnival Corporation Website.

Please provide the following by fax or by post (address below):

Your name

Reservation number

Ship

Sailing dat

Proof of ownership of Carnival Corporation or Carnival plc shares (for example, photocopy of shareholder proxy card, shares certificate or a current brokerage or nominee statement). (if your shares are held within a nominee account you can also provide a letter or ask your bank/broker to email shareholderbenefits@carnivalukgroup.com (no attachments of any kind including screen shots or images within the body of the email, can be sent to this email address for legal compliance) direct quoting your name, number of Carnival shares held and a current date). For your own security it is most important that any brokerage account/client numbers are blocked out together with any information not relating to Carnival shares before sending this information.

If a Carnival share certificate is held proof of shares will not be required. Simply email your reservation number, share certificate number and full name and address the shares are registered too to shareholderbenefits@carnivalukgroup.com.

Address:

Shareholder Benefits Team

Carnival UK

100 Harbour Parade

Southampton

Hampshire

SO15 1ST

Fax. 023 8065 7360

*Email: shareholderbenefits@carnivalukgroup.com (no attachments of any kind can be sent to this email address for legal compliance)

*Please be aware that any emails we receive with an email attachment will be deleted. Regrettably we are also unable to respond to these emails.

On board spending money can be used on a variety of purchases made on board from drinks to shore excursions, gratuities, gifts to select dining venues.

On board spending money cannot be used for purchasing art work, bingo, use in the casino, medical expenses and currency. It is non-refundable/transferable and cannot be exchanged for cash on any of our facilities.

Please also see: How do I apply my shareholder benefits to my booking?

We are leaving on July 1st. Did you send your information directly to Cunard? Thank you for your help!

 

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Yes! Send it to Cunard...why involve one more person. I have never used my TA for this.

Yes! Send it to Cunard...why involve one more person. I have never used my TA for this.

Thank you! Any specific department?

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It seems to me that two different questions were raised on thread.

The first being the OP's question about stockholder's on board credit (OBC) being refused on the grounds that other OBC's were given. That question has been addressed in several responses.

The second question regards the OP's statement that, while denied a stockholder credit, OBC for being a teacher was given.

The question regarding terms of OBC awarded to teachers remains unanswered. I've not previously heard or read anything regarding teachers being awarded OBC on Cunard ships. I can imagine many teachers (or as my friends preferred to be called - educators) are interested in the details. Cheers, -S.

Yes! Send it to Cunard...why involve one more person. I have never used my TA for this.

Suzyed, I think the question you responded to was in reference to teachers OBC. Scroll up, I might be wrong. Or maybe you are saying that you send your proof of teacher's employment directly to Cunard :confused::confused:

Thank you! Any specific department?

 

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Depends on Country of Residence

see

http://www.carnivalcorp.com/phoenix.zhtml?c=140690&p=irol-sharebenefit