Evil....EVIL NCL (or RCCL, or CCL, or MSC, or Celebrity, or Cunard, or............).
I have Never....Ever had a bad time on a cruise. The food is good and plentiful, as are the drinks. Entertainment is fun and the ports, for all intents and purposes, are exotic. I've stayed in old hotels that are...well...old. That's considered charm. Do the same on cruise ship, and it's "run down".
I don't know what this video purports to say, nor do I want to watch it. As others point out, sad faces and negative titles get the clicks.
There is only one other YouTube v-logger I won't watch. Won't even mention their names as they were similar in their treatment of one of the most well respected Concierges on any ship, on any cruise line (Adrian Bica). Now there is one more I'll add to the list.
For every vid couple like these two, there are 5 more that enjoy cruising and are way more credible and watchable.
Bottom line, we all have choices we can make. If you don't like NCL, or Carnival, or Royal, or Princess, or any of the others out there (because you can find negative Nancies for all of them), spend your dollars elsewhere. It's your prerogative.
NCL is not perfect. I've had issues with them. But, I've also had issues with Carnival, Royal, MSC, and others I've sailed on. Anyone who focuses on the bad instead of the overwhelming good on any vacation, is going to have a poor experience. That includes cruises.
For me anyway, NCL offers way more of what I like, and way less of what I don't like. That's why I keep coming back.
"NCL in terrible shape"????? Puleeze.
(off my soap box)