Extraordinary Perks
Big price reduction on the first leg, lost EBB but got 1000.00 OBC. EBB also taken off second leg, but wasn't informed that would happen. I have someone working on it now; I'll let you know the outcome if it changes.
If you have a B2B cruise, be aware that if you adjust one of the cruises, new promotion case in point, you will lose any benefits you had on both legs, even if no new promotion was added to the other leg. Not a happy camper right now.
You have a couple options. Your TA is able to price their available options, or you can call Azamara and speak with them about it. Not possible to book online with them but understand it will be an option in the future. It is still too early to look for air for your cruise.
Your TA needs to get their BDM involved.
we just did the Pay in full and it was immediately available to use. I suspect the Azamara agent didn't apply the discount before taking payment. Should be an easy fix, really. Azamara has record of every phone interaction, so the conversation between your TA and Azamara shouldn't be hard to look up.