Mike Moore

Apologies for the confusion @Portolan - you are absolutely correct that the Boarding Pass copy should have been updated effective August 1st. It will be shortly.

Good morning - it is something we are working on, as we consolidate a few systems here, but given all the moving pieces involved, it will probably be mid-2023 before the ability to "opt down" in frequency becomes a reality.

Afraid I don't have anything more to add, as the "why" is far from my area of expertise.

Unfortunately it cannot. I believe a previous poster mentioned they setup a 3-way call to accomplish this after the TA submitted the initial request.

Apologies for that @RetroRod - I reached out to that team this morning to ensure they have the correct answer, which is as I stated above.

Answers to all of your questions can be found in the FAQs at the bottom of this page: https://www.rssc.com/HealthSafetyProtocols Policies and procedures are changing quite frequently, so we send out a summary to all booked guests about 30 days prior to their sailing, and anytime there is a significant change, we send out a broad communication.

Some clarification for you all - the Custom Air Request is available within the My Account area as shown above *IF* you booked directly with us. If you booked through a Travel Agent, only they have access to the form. For any items that possibly create a change in the cost of the cruise fare, our policy is that if you have booked through a Travel Agent, the request has to come in through that Travel Agent.

In addition to the "Feedback" functionality on the right side of most pages, we also have the form at https://www.rssc.com/about/contact with a specific question for website-related items.

Correct @UUNetBill - in the last week alone we've had over 500 different browser versions visit the website, and when you add the different privacy settings at the user level on top of that, well you begin to understand the challenge. With the ever-changing rules for different countries, and even states in the US, unfortunately some times we have to take a whack-a-mole approach when it's an issue that pops-up but is only reported by 2-3 users a day, and even those users can't reproduce the issue when we reach out. @carolina cruisin one of two reasons are behindi the number of boarding times available. If you are arranging your own transfers, then all the times shown would be all of your options, and the longer you wait after Online Checkin opens at 21 days the fewer choices you would have. If you have your transfers arranged through us with a pre-cruise hotel or flight, then if there is only one choice it is the time that most closely aligns with when that transfer will arrive at the pier.

Grettings Cruise Critic Community - Just a quick update to let you all know that if you are looking at a cruise that has shore excursions available for it, you can once again enter your email address using the prompt you see below, and will receive a PDF of all the tours with pricing and start times. We have also added maps for those users browsing the website on a mobile device, as well as a few other minor improvements. Thank you all for your patience and if you have any questions please let me know, and we'll have more improvements coming soon!