Yes, indeed, it seems we’ve had very different experiences- maybe I’ve just been lucky so far - the concierge was very helpful about the fridge being empty and suggested other snacks that were that could be in our room instead - gratis. She asked about juices and sodas as well. She even asked if we wanted OJ and ice waiting to enjoy mimosas with the sparkling wine that is included. She aldo spent ensuring she had info correct about the CPAP; a day later we got info on the cpap and other items in writing.