Does she have a C&A number? It should be on the invoice with her name if she does. All he can do is call the C&A desk and work it that way. I know you want them to have D status, but the reality is, it may and probably will eventually get fixed if it's incorrect. He can check his actual status on the website by logging into his account and checking his cruise history. Also, what does it say on the RCI website? Status shows up at the top of the page when he is logged in.