Hi Jim
I know it is unpleasant to complain but we had a situation on our last cruise which was not really acceptable. We or rather I did, again much to my Wife’s reluctance, complain. However it was done quietly on a one to one basis with the host at Laminae.it was sorted never happened again and was forgotten. But it should never have happened at all. I never complain but I expect civility and good service and when not delivered I will make my feelings known, but in a quiet and private way.
I am happy to say that the service on celebrity is top notch, we just love our time on their ships. We cannot wait to fully retire and take more cruises like you. You and Iain are so very lucky, safe sailings.