HleeCruiser

13 minutes ago, PacnGoNow said:

Are you using iphone?  IOS.

If so, latest MedallionClass App update

was 4 days ago, version 4.4.

You can go to the App store, look on the top right of the page it says UPDATE…

click on that to update the App.  This is on an iphone.  Don’t know about Android.

 

And your iphone, ipad or itouch latest update was IOS 15.6.1

 

 

Thanks.  I have Android v. 12.  Will check the status on the app.

13 minutes ago, PacnGoNow said:

 

 

 

 

 

I have Medallion Class App v. 3.0. 103260.  Is this the latest V.?

8 minutes ago, CruisinCouple2010 said:

Thanks for your reply. I will call tomorrow about this situation and while I have them on the phone I will bring up about the continuing medallion net problem.  I hope they don’t say we will make a ticket as I  have heard that so many times on different problems and still not one of them have been fixed. 

Making a ticket has not fixed any of the issues I have raised and it is going on three weeks.  I get the same song and dance when I call.  

I have been un- successful in getting my Loyalty status on the app to reflect my Elite level.  I was thinking this was the reason I could not purchase Medallion Net at the 50% discount.  

After reading this thread complaining about not being able to get the discount,  this is a much larger issue than just my Loyalty level not properly reflected in the app.  

We cruise in October so am waiting and hoping this "glitch" gets corrected.

Just now, PacnGoNow said:

Yes, call PCL and tell them you want to purchase the Elite discounted MedallionNet package for your cruise.

Because, the App is wrong!!! Seems you’ve been trying to get this corrected for a while.  They can do it for you.  You should then see it listed on your cruise personalizer on the website after purchase.

 

Thanks.  Yes it has been a while with no results from the "Escalation Dept."  If they can not get it corrected I will call to order the discounted WI FI package.

I have spoken to Support at Princess two times about the incorrect Loyalty Level being displayed in the App.  Answer I get is the problem has been escalated to next level for fixing.  It has been over a week and the Loyalty level is still Blue.  We are Elite and would like it reflected correctly.  My main concern is that I want to purchase the WI Fi package and receive the 50% off price we are due.  The price is showing no discount and is $70 for a week.  Should be $35 for the week.  Any advice on how I get the Loyalty discount on the WI FI pkg?  Thanks

4 minutes ago, HleeCruiser said:

Thank you.

 

I think I will call the Medallion team to see if they can correct the issue.  If not I will try the PW change.  Appreciate your suggestions.

14 minutes ago, PacnGoNow said:

I see your response, it’s still blue. Like @steelers36 suggested, order your MedallionNet with your elite discount over the phone with Princess. It will then show up in your cruise personalizer on your travel summary page, that you can print before you sail.  
I would report this to the IT team (Medallion App) anyway, maybe they can correct it. 

You can try one other thing. About a month ago they made changes to the sign on process on Princess, which affected a few people.  I did this and it corrected a few things on the App. 

1. Sign out of the App.
 

2.Change your password on the Princess website for each of you and then of course you will need to change it for the medallion app also.  Because they

use the same login credentials.

 

LMK if it helps at all.

Thank you.

27 minutes ago, SiliconCruiser said:

Yes.

Thanks.

Thanks everyone.  I think I have enough info to get my problem resolved.

11 minutes ago, SiliconCruiser said:

Before going on our cruise on the Ruby, I purchased Medallion Net for 4 devices.  While the web site indicated that I would pay the full amount and be credited with 50% as OBC, it actually only charged me $100 for the 10 day cruise.

Did you book this via the Medallion Class app on your phone?

On 7/29/2022 at 12:15 PM, PacnGoNow said:

If you’re traveling with someone? DH or DW, etc.  Now call PCL and buy the discounted internet for your cruise.  And as @Steelers36suggested, call PCL Medallion App team and tell them to correct the App.  
I have been able to get through recently 

in a short amount of time when calling PCL CS.  

What is phone number for Medallion team?  Thanks

On 7/29/2022 at 12:16 PM, Steelers36 said:

Login to the app and look at your photo in the upper left corner.  Tap on your photo (the yellow dot means you are off-ship.  A window slides out from the left.  Now there is a sea-witch logo on your photo and the color indicates your CC Member Level.

 

ETA:  As @PacnGoNow mentioned, sometimes the travel partner on the booking is correctly recognized.

 The Sea Witch Logo is Blue on the Medallion Class APP.  The web page shows both my wife and me as Elite Status.  I logged out and back in to the APP but continues Blue status.  How do I correct the App to correctly show our Elite Loyalty status?  Thanks

4 minutes ago, Steelers36 said:

I doubt it was the ships.  IDK the exact dates anymore, but it seems evident that since the MC App was corrected to apply the discount when recognizing member level, that PCL has now removed the exception policy to grant pre-cruise pricing on Day 1.  The 3-day margin mentioned above by @san diego sue is a typical deadline for ordering anything in advance of the sail date.  There is always a cutoff and I think it used to be 5 days for some things.  (When they used to sell casino credits, the cutoff for that moved from 5 days to two weeks!!).  

 

I concur with the idea that if the incorrect Captain's Circle Level is shown in the MC App to both call the MC App support team to fix it and to order MedallionNet over the phone and get the PCL rep to apply the discount due to the MC App data bug.

We show Elite on the website.  Where in the app does it show my Loyalty Level?

 Thanks for your comments.

1 hour ago, PacnGoNow said:

Check your account on the website, does it say Elite?  
If it doesn’t, then a call to PCL, they can fix it.  Check both your accounts and make sure they are correct.

Yes we show Elite on the Princess website.  You mentioned check both accounts.  What other account should I check in addition to the website?  Thanks

We are Elite loyalty status and my understanding is we receive a 50% discount.  When I sign in to the app on my phone it is showing full price of $70.00 for our 7 night cruise.  I would like to get the discounted price.  How do I do this?  Our cruise is Oct. 8, 2022 on the Discovery Princess.  Thanks

18 minutes ago, Denverite said:

I have the same problem. Seems the app is recognizing me as a new cruiser with blue banner above the QR code and tiny blue medallion next to photo on the app. It should be black. I have used the Princess chat function twice to no avail and called the ocean medallion help line. They had no clue. Said it would be escalated to supervisor. We leave in 45 days. If no luck we will just purchase at regular rate and get OBC for the reduced rate. Good luck!

I was not aware of the color of the medallion by the photo.  Will take a look.  When we were on the Enchanted Princess in January we paid full price and received a refundable OBC for the difference.

I have seen reports that the pricing for the internet for Elite level passengers is available at a net price of 50% off.  But when I access the app the price is at full amount of $10 per day not the discounted price of $5.00.  How do I access the Elite discounted price?  Thanks

Dine my Way has been one big FUBAR in my opinion.  Anytime Dining and Traditional Dining worked just fine for everyone.  Hope they wake up and return to what 90% of the passengers loved.

1 hour ago, Steelers36 said:

See Post #951.  You can call Princess main number and select the option, but IDK your wait time.

Thank you.

3 hours ago, Steelers36 said:

My report on experiences and testing DMW after second DR added to DMW for Regal and Island in October.

 

ISLAND - single 14-night voyage booked

Both DR's show availability.  I tested re-booking for entire voyage and was offered Private table space for our party (2 + 2 travel companions).  I left things as they were. 

 

REGAL - three voyages B2B2B - 7+7+11 - booked

Existing reservation was full voyage but only had Private table (2+2) for first two legs and some of the nights on final leg.  The other nights on final leg were SPLIT table and I had tried numerous times to see if any Private space would be offered over past weeks.

 

DMW would not find any space for a Full Voyage booking.  This, despite added Allegro DR just yesterday which is wide open for all nights and times.

 

I next went through the 11 individual nights of the third leg and re-booked each night to same time in Allegro and got all Private tables (2+2 - a 4-top presumably).

 

After that, I again attempted MANY times to book for Full Voyage and DMW never found space.

 

I finally threw in the towel and went through the first 14 nights, individually, and re-booked from Concerto to Allegro at the same time (2+2 again) with no issues.  I might note that Concerto no longer showed Private space on first leg at our selected time, but did still offer Private on second leg.

 

So, at this point I have individual 25 night bookings for same time in Allegro - all for dining party of 4 at Private table.

 

With all that in alignment, I tried again to book for full voyage and ... nope.  DMW claims no space found.  Rinse & Repeat doesn't help either.

 

I do realize we have the best chance to get Same Table/Same Waiters in Allegro based on other live cruise reports, but it is our least favorite DR of the three.  I also realize that 25 individual night bookings most certainly do NOT mean Same Table.  So, if System is not fixed, I hope DR mgmt will fix us up as in the past.

 

My conclusion is there is a system bug - and it has been there for a while now.  It shouldn't have anything to do with multiple DR's since the ISLAND booking process works fine for Full Voyage.  I believe the bug is related to Multiple Linked Voyages.  They had a bug in this area before and it was addressed, but I think another change a while back, "re-opened" this bug.  It could also be a problem with Regal for all I know.  I know others have reported issues with attempting to make Full Voyage dining bookings recently, but IDK if they all have B2B's.  When I say recent, I mean in the past 6-8 weeks. 

 

I will be reaching out to the OCEAN team and see what response I get. 

 

 

ETA:  The only thing I did not try yet is to wipe the slate clean and delete all 25 nights and try to book Full Voyage with a clean slate.  Couldn't do that anymore when just had Concerto as all the Private space was gone and I had some of it.  With Allegro added, well, maybe there is a tiny chance it will work???

What is the contact info for the Ocean Team?  Thanks

I can only book the Skagway Dining Room on the Medallion App for an October 22 cruise.   Is this the only Dining Room open?  

On 3/25/2022 at 5:31 PM, Treasure Hunter said:

We were on the December 4, 2021 Sky Princess from Fort Lauderdale cruise. We love Princess, are Elite and even tho there were no chocolates, flowers, paper and pen etc. in our suite the excellent staff and the Princess ambiance would make us look the other way and book again. I gamble and routinely get balcony offers which we upgrade. Even tho Princess makes us pay in full in advance ( unlike Celebrity or NCL) I would book again But the food in the main dining room ( club class) was awful. The only really delicious food was the pizza in Alfredo’s. Any cruisers on Enchanted more recently? How is the food? That’s one cut I won’t accept again. 

We were on the Enchanted over New Years and it was some of the best food we have experienced on Princess in the MDR. Have been on 24 Princess cruises.  However the last two times we have eaten in the Crown Grill the food was disappointing especially the filet.  Service was just ok.

23 hours ago, Loucat said:

Did you find the two menus on the Princess site or Internet? That would help to narrow your preferences.

We sailed on Regal in February. We had 3 lovely dinners in Sabatini's, but stuck to the seafood parcel and the linguine with clams and shrimp. Both very good. Appetizers we enjoyed included the calamari.

Loved the salad of arugula and pears. Service exceptional!

We had 2 dinners at Crown Grill. One night we had tasty lobster tails and great service. The last night of the cruise we returned to CG again. Filet was a cheap grainy cut of meat with a lot of fat. Disorganized service with multiple waitstaff coming to the table repeating what another just said or did. We left without eating as it would have taken forever to have new dinners served. 

Just because they are termed "specialty" does not make them special all of the time.

My last two meals in CG were disappointing. Filet was tough.

On 3/21/2022 at 7:33 AM, Honey-B said:

Hi Moonglum, 

Today I received and e-mail from Princess saying that you have to be fully vaccinated and provide proof of an antigen/PCR test 1day before boarding the ship, these are all subject to change.

What are the testing requirements when flying from USA to Greece?