My husband and I have noticed and discussed the inconsistency in service and quality across the different ships within the line. For example, Sabatini's food and service on one ship was fantastic but was horrible on another, just a month or two later. I don't think that the supply quality and customer service training changed that fast. Ocean now can be great on one ship and almost non-existent on another. On the Grand it worked perfectly, and, on the Ruby, it almost never worked and if it did it took forever. So, I can see the point of the poster, as he had reasonable expectations and was dismissed when he pointed them out. The inconsistencies are frustrating.
