I had heard about the disaster of having to call MSC customer service so when I had to call to change a sailing date from Dec to Feb I was nervous. First call within a minute I knew the lady wasn't going to get what I needed to do and kind of started with well....and I don't know....so I just hung up. I wanted to change my cabin also, second call was accomplished within minutes with a change of cabin (same cabin grade just a different area, aft to midship forward) and a reduction in price (just $25 but I'll take it) maybe I got lucky with that second call.