Off the Equinox last week, and never had this happen before on dozen cruises. Wife and I shared cabin, had a bit of OBC to use pre-cruise, left a balance of about $40 on our reservation. Got email saying this would transfer to ship. No problem. When we got on board, our TV account showed $20 credit on both my account and my wifes. For sake of discussion lets say all OBC was non refundable, there was TA credit, shareholder credit, promo credit etc.
We had all included, so the only charge to our cabin was my $90 purchase in Spirits store. Wife Seapass card was not used for any charges, just AI drinks.
After disembarking, our final bill from Equinox showed a $70 charge, my liquor purchase less $20 OBC brought forward. The $20 credit on my wifes account just disappeared. Sent email to CelebrityoneTouch per comment on the bill, but have had no response in the week.
In the past credits have always netted out, and I was expecting credit card charge to be $50. Did they change their handling of OBC? Had I known I could have had her buy one bottle of liquor!
TIA