The Splendor is having serious issues regarding dining. During the previous, 7 day cruise, bad decisions were made about closing several specialty restaurants….on the same night! Many guests were disappointed their reservations were cancelled or modified. It has affected the service. Employees have been thrown off by the change in schedules and venues.
Yesterday, was a day at sea….in the North Atlantic…cold weather. Normally, on a sea day, both Prime 7 and Chartreuse are open. Someone in management made a choice to close Prime 7. Chartreuse was overwhelmed and total chaos. The servers were doing their best….but many unhappy guests. Today, we are in the Faroe Islands….also a cold, cloudy day. I returned from my tour at 12:45 and promptly went to Prime 7 to enjoy a champagne lunch! The restaurant is suppose to be open from 12 to 1:30. At 12:50, I was told the restaurant was full and closed for lunch……this was a first for me at Regent. Again….bad decisions from management or corporate.