BobandLizM

I guess I have been unlucky! Never mind, all good now.

On the Princess website if I access it on my phone I get a little Chat function in the bottom right hand corner, if I click on that a big white box comes up stating it is offline at present. On the Princess App, the chat function on the bottom menu is for friends and Family whilst on board.

I was a big fan of Stockperks, coming from the UK we could never get our applications processed through benefits@princesscruises.co.uk outside of the 90 day window before a cruise. The new App seemed simple and effective, the first couple of times I was impressed with the service and was happy that it was offering to process shareholder benefit further in advance, up to 31/12/2024 at present. Unfortunately it has not gone smoothly with the latest application. I have been trying since the 24th March, but as per some of the other contributors of the thread I started to receive messages such as “Invalidated - Earmark full” ? To Stockperks credit they did E-Mail and stated it was their issue and they would fix it. This did not happen, over a number of weeks I have repeatedly tried to get the perk applied. The last submittal I tried was April 04th, the usual service agreement level of 5 days was quoted, but this did not happen. I used the app multiple times to contact them but they never responded. Last night I got fed up, so sent An E-Mail to the UK Princess E-Mail. I stated that this was not acceptable and this contract company was spoiling Princess reputation. I had a reply from Princess Cruise Benefits within hours, apologising but stating that it was run by the US and asked me to persevere and contact them directly again at Carnivalcorp@stockperks.com. They also said if it was within 90 days they would be able to apply it for me directly. A positive end to this long story, I forwarded on their E -Mail reply and had the share benefits applied within hours.

Good afternoon - we wanted to let you know that there was a processing error with your recent claim(s) for Carnival shareholder benefits on Princess cruises. We are working to resolve the issue and will be back in touch soon with updates. We appreciate your patience. Kind regards -- Zac Customer Support Team

Same with me, stock perks replied that they knew about it and were fixing the issue

I do not think I know the ‘Old Princess’. I Have cruise 13 times since 2013, before and after Covid. enjoyed all of them. When I retire, then perhaps I will sail a lot more. I can see that a lot of people that complain a lot, have many more sea days to their name, perhaps they just remember the past through rose tinted lenses when they enjoyed life more. Some I notice have increasing standards, probably started off with an ocean view, but now complaining that the suite experience is not grand enough. Perhaps they have outgrown the Princess experience and need to change. I think I would prefer to bump into the people who just enjoy being on holiday and perhaps turn a blind eye to the minor inconveniences. On my first cruise ever in 2011 on star Clipper (four masted ship) sailing out of Singapore I got to know a couple from Yorkshire, they both seemed to not like the ship, they had steak and chips off the menu every night because they did not like food etc, it turned out they cruised twice a year on the same ship. This confused me at time, now I know there are thousands like them. looking forward to the future, perhaps I will also grow out of Princess, but I really hope I do not become an unhappy cruiser though.

Agreed, cancelled and rebooked with Princess rep before with a £100 charge but saved over £1000. I think another time I did the same and also lost the Future cruise credit (£75) that was the deposit. The FCD purchased on board are a good way to keep the deposit to the minimum, just in case it is lost.

Good so far, iPhone prompted me to update when accessing the App. Dowloaded with no issues. logged in with E-Mail & Password. All information transferred, took a few seconds on IPad Pro (133mbit/s) Only issue I could see was that it only showed our first cruise, to get the second one to display I had to change to login by booking number.

@SargassoPirate Your views on topics and outlook on life seem very balanced. You sound excited, there is only one possible outcome, you are going to have a brilliant time.

Understand, honest answer is I not know. For me it sounds whatever timescale it sounds better than having to submit documents each time, but understand your point. How often do we have to submit proof of ownership.? Historically I could not understand what I could not submit in advance etc. until someone told me that the shares are often bought & sold frequently. I guess I was a bit naive.

Maybe Princess has teamed up with Santa and aim to deliver it on Christmas Eve down the ships funnel.

Last time I looked, it said it would only accept applications up to 31st July 2024

I must confess, I took one screenshot off my brokerage website, redacted it very heavily. I am not actually sure it even had my name on it by the time I finished. I was amazed they accepted it. Princess used to be a lot more fussier what I sent them. They accepted it within the hour and I beleive that stays on record for a period of time…. I then got the perk within the week. Not sure what happens if you have multiple to claim.

Princess might have teamed up with Santa to deliver on Christmas Eve down the ships funnels.