drakes2

I know this has been discussed several times on these boards but why substitute a wine priced at $9 per glass when a guest has already paid an upcharge? I realize they do have other wines on the premium package so if my favorite cab is not available they can offer something else at the same price point. If the guest doesn't care for a white or sauvignon blanc on that particular night thats not their issue. They certainly won't give you a better wine at no additional charge. They have done this in the past but it appears its no longer the case. The same applies to any land restaurant.

Had a bad experience with AI on celebrity recently as paid for premium beverage package and they run out of good cabernets as well as other wines so push wines from basic package on you. This is robbery as we pay a lot of money for these packages but they do not care. I plan on a fall cruise and looking for cruise only rate if I can't find one I just won't do a cruise. Shame on Celebrity.

Just returned from an 11 night Hawaii cruise on the Ecliise. Included in cruise price was the basic drinks package covering all beverages up to $9 per drink. Since I'm mostly a cabernet wine drinker and enjoy better quality wines I decided to upgrade to the premium package which covers drinks up to $15. The first few nights I found some decent but not great and certainly not much of a variety of cabernets up to the limit included. By the fifth night I found the MDR had run out of the Decoy and was trying to substitute the cheaper wines such as Reservado from Chile. While its not a bad wine I didn't understand why the sommelier would not offer one of their better wines since they had such a limited selection to choose from. Wait tines in the MDR were long one evening we waited 2 hours and 15 minutes for our entree to appear. When we questioned the waiter he said they were short staffed and kitchen could not keep up. Maitre D was nowhere to be seen. I gave this cruise a rating of 3 out of 10, the best service I received was from my cabin steward. This was the first sailing for the Eclipse since March of 2020 and clearly they were nowhere near ready to sail. Food quality was mediocre and was served warm most evenings. Have done more than a dozen Celebrity cruises and this was the worst of them all.