It's like a Russian roulette whether I've gotten a customer service rep right away on the phone or have to do a call back because the wait times are so long (and then I didn't answer the call back due to not seeing the phone or recognizing the number, etc. and have to do it all over again). Do you think it's just the post-Covid, hard to get people who want to do this job? I am really surprised, even though they only have a small fleet, that they have such poor phone service and wait times (they are pleasant on the phone when you can finally get a human). And the website kinks should have been all worked out by now, especially during the Covid downtime. It's one of the only parts of Virgin that is such a pain point for me. And my TA complains they experience the same thing!