I will try not to be too long-winded, but I have had about three weeks of complete frustration. Hoping any of you more experienced Princess cruisers has advice. tldr will be at bottom.
So, never cruised before. First rookie mistake was booking through an online TA. (In my defense, I went to the only brick and mortar TA within 15 miles of my house and they seemed completely uninterested in helping me, which was confirmed by never receiving a call or email after I left the office)
When booking there was never a prompt for member ID, so I assumed I would "link itinerary to account" as I've done for flights. So, I created an account on princess.com, but I was never able to see a spot to link my booking. When I logged in as "booked guest" I could see my cruise info, but not my member number anywhere. I called princess and they sent me my confirmation which had a completely different member ID (which was not on my confirmation from the TA). I called to have the booking switched to the member account created, but Princess said the TA had to do that. The TA said Princess had to do it.
After two weeks of the back and forth I finally get them to make the change in collaboration with each other (I guess?) Only problem is when I log in to get my member number, the site is so screwy that it makes you register again. I now had a third member number assigned! This doesn't even seem like it should be possible because I have used the same "User ID" to login/register each time.
I am now beyond frustrated because I just want to go on the cruise, see and use my OBC which doesn't show up under my "booked guest" info from what I can see, send in stockholder OBC request, and earn my loyalty and whatever points I will earn from the casino. I'm sure I will enjoy the cruise, but it should not be this diffcult to manage a loyalty account.
TLDR; does anyone know how to login to account to stop getting assigned a new member number and to ensure your booking is on your loyalty account.
Thanks, in advance. Sorry if my frustration is seeping through too much.
-Anastas617