Reading all the comments recently has me a little disappointed as I am very much looking forward to my upcoming Alaska cruise. I just started looking at CC; I am a world traveler and frequent user of flyertalk and find great information (and entertainment!) there so I thought CC would be a good source as well. While I'm a frequent traveler, this will only be my third cruise. Having said all that, here are my comments and observations based on what I've learned.
Seems that cruise lines are "racing to the bottom" like the airlines have been doing for the last few years.
My observation of business in general is that you can raise prices or "streamline" services, but you can't do BOTH at once.
I understand why they might cut some options in the buffet if most people eat in the main dining room. Food waste is a horrible thing. However, it seems like they may have gone too far. I've seen a couple of examples - I love Italian but don't eat it often because it is too fattening, so I would not visit on Italian night. By limiting choices too much, they are driving more people to the MDR which in turn validates the cutbacks. Bogus metrics and a vicious cycle!
What I am most upset about is the menus in the MDR are different than when I booked. Less high-end entrees, and huge scale back on apps, which I really enjoy. So you drive people to the MDR by cutbacks on the buffet and at the same time cut the MDR offerings? Does not make sense to me, seems like this will backfire.
I really don't understand the uproar over room service. Maybe it is because I spend over 100 nights a year in hotels, but the last thing I want to do is sit around my cabin and order from a reduced menu.
I also don't understand why pizza is so important! I love pizza but not planning to have that when I can have something else more upscale, same applies to hotdogs by the pool? No judgments here but I just don't get it.
The increase in beverage packages also seems like it will fail big time. It was already not a good deal for most people. I plan to drink heavily, but my wife does not drink at all. It was going to be $1000 for us to do all inclusive. Wifi would be nice but it will not hurt to disconnect for a while and I can't drink $1000 in one week! I have $300 in OBC, a bottle of champagne from AX, and plan to take my two bottle allotment as well. I love a diet pepsi each day and I'll get that onshore or pay the freight. I'm a coffee addict, but not enough to pay $1000 for better coffee (El Baccio?), charging for this is pretty lame IMO.
I'm sure the staff are embarrassed by all this and this impacts their morale and ability to provide good service. My wife and I recently traveled to Italy on Delta in business class and it sucked; the flight attendants were super embarrassed and they are left to deal with the unhappy customers while the bean counters count their bonuses. Sad
Of course everyone has their own preferences and priorities, but one of mine is food. It will be interesting to see how all this plays out. Thanks for listening to my rant!