Greebo

Actually, I think we all have an excellent memory 😁 It was indeed emergency contacts country, strangely enough information that was not asked before, and now missing in all 4 of our party. And it was also not possible to enter an international phone number.

Also had some problems, several messages we did not enter a contact person, but when I went into the system, all information was there and all green checkmarks. So I think HALs system is having some problems.

It’s what I currently do, what Crew News is suggesting. I open the app daily, and check both MDR and Lido menu. Very nice to see what great dishes I can look forward to. I must say, the app did not see my booked cruise at first. But after I checked in, everything was available in the app.

What is the spending limit?

I requested them both today (coincidence, I did not yet read this post). We fly in to Canada, and then with the cruise go to the US. Needed the documents for 4, and especially the esta was quite some information to fill in…..

So you board today! look forward to your posts.

I can try, thank you for the tip 🙂

Quebec is a great city, visited 22 years ago when on a camper vacation in Canada.

Ok, thank you for the tip 🙂

That is really frustrating…..

Only problem, this is not about the change in exchange rates. I’m certainly willing to spend money on my vacation (which is not only the cruise). But this is partly HAL offering things, then not delivering, and therefor I’m losing money. So I pay money for getting no activity. And the losing money is every time in a couple of weeks. I just start to wonder if HAL is offering something before they check if they can deliver 🤔

Yes, I guess I’m more disappointed about losing the excursions 🙂 It’s the Zaandam in July, different excursions on the Canada New England itinary. Not only Bar Harbor (I know there are a lot of discussions about cruise ships there, but seems we are still welcome this summer), but e.g. also an excursion in Sydney, the bird islands.

The provider is HAL, and the only way to pay I could see was via credit card, and directly. For now, after the 3 cancellations, I chose option 3 😃 We will see if anything interesting is left by the time I’m on the ship.

This is all in US dollar since the excursions are via HAL. And it is not exchange rate, but the credit card company using different exchange rates for credit and debit. Seems the only way not to loose money for nothing, is not buying via HAL, but look for excursions outside HAL, where I can make a reservation without paying directly.

How does that work? Buy giftcards, use those to pay for excursions instead of credit card? And if canceled I get back my giftcard? And what happenes with the gift card if I don’t use them?

The price I see advertised by HAL are in euro. But in this case I booked several parts of my holiday (car rental, hotels, cruise, flights) via a TA, and make the payments to the TA according to the quotation. If the TA makes payment to the vendors at different timepoints, I guess the risk (or gain) of exchange rate is for the TA. At the moment it is HAL canceling the excursions, not sure why, but I heard more cancellations on the same itinary in a different period. Not sure if they can do anything about it, but at least I want them to be aware of this problem.

Since booking my cruise, I paid for 3 excursions. Unfortunately all 3 are now canceled. Apart from looking forward to the excursions, due to the exchange rate of my credit card, I”m starting to loose money. Since the bookings were for 4 people, the amount is getting quite substantial. Any tips? Is there an email adres to where I can send this issue? Apart from not seeing a lot of other interesting excursions, I’m afraid to book any other excursion if they keep getting canceled.

I just tried both edge and chrome, no luck, still not working.

I will use edge next time, good tip 👍

For the last couple of weeks I could see everything, but today it was just not working ☹️ and since the website suddenly looked different, I just wanted to check if more people experienced problems.

@3rdGenCunarder thank you. Not good, but good to know it’s not me.

Yes, or at least I tried, but could not click it.

Today I noticed yet another excursion was canceled. When checking the HAL website, I could no longer see all the details from my itinary. Before I could see day by day what I have ordered (e.g. the Coca Cola package to be delivered on the first day, and when I have my reservation at the pinnacle grill) and the port overview. But I can no longer see the itinary that way. Anyone else that problem? Or any idea how I can solve this?

Good reasoning why some people wear watershoes. But Teva’s or crocs??? Indeed a good question, why? probably my mouth would be quicker than my brain, and I would say something….😊

Somehow the quote disappeared….. but that would be great if you can update this thread to share your experience.