robinium

Most of us were up on top deck, absolutely freezing our <expletives> off! 😆

Glad the experience was alright in the end. I swear, they could avoid so much disappointment for guests if they were just more clear in their communication. If they said something like: In order to use your hot tub, speak with your room attendant who can have it prepared to a desired temperature at any time which is convenient for you. The hot tub will maintain that temperature for approximately one hour, before beginning to naturally cool. Your room attendant will return a later time, convenient for you, to drain and clean your hot tub ahead of your next use. Instead, they made a mess of it and suggested you'd be policed to one hour at a time and your attendant would return to chase you out!

I was on that cruise - and yes, it was a cruise that went to Geiranger. People were furious...

Seriously?? They assured me in my repeated complaints to corporate that they did not plan to do this again and apologised.

At least they’ve started to communicate with the external tour operators… that’s something, at least.

Seems a bit of a strange coincidence then that we were told at the start of our UK to Iceland trip, despite that port being over week later, near the end… yet those on the reverse trip were also told at start of their trip, with only a few days notice. You reckon the port is repeatedly, coincidentally only telling them exactly on embarkation day of each itinerary?

I had a tour booked with the same company. Yes, you are absolutely right here. I also do not understand why NCL chooses not to inform passengers. At best, they’re severely inconveniencing them, but at worst, they’re falsely advertising to customers who are booking now, given they’re claiming to include a port they have absolutely no intention to visiting. I have been trying to chase them over this, but they won’t reply to me anymore.

Yes, there is a long corridor of dead space there which they could potentially re-jig the structure of, to add a few more tables. The Local (bar side) also has a lot of wasted space itself, there is the potential to fit a lot more tables than they have in there.

Ah, here we go again. Another cancellation announced at embarkation despite NCL knowing for weeks and weeks, and allowing people to book shorex etc. Corporate are completely ignoring me over this issue despite my continuous follow up attempts to press them on why they continue to sell and mislead people on a port visit they know is going to be cancelled.

They have this at the majority of bars on the ship and I can back you up, it is pretty tasty!

Thanks for the heads up! I’ll ask a rep about it, cheers

Hey, I was also on this cruise and was very unhappy about the Observation Lounge closure. I was in touch with corporate while on the ship. We also experienced the same re: scrambling to get a refund of our private shorex for Isafjordur. I am continuing to press NCL corporate about the shady practice of continuing to sell Isafjordur as a stop up to embarkation when they already know they’re going to cancel. Did you get your 20% FCC from NCL yet? Ours hasn’t appeared in our account.

@bobkat11 Apologies for bothering you, just wanted to ask if you got your 20% FCC for the Prima cruise as promised in our letter from the captain, for the issues? Ours hasn’t shown up on our account yet.

Can confirm same for the Prima itinerary which departed Southampton on June 4th.

Did you get your 20% off FCC that was promised for the issues? It hasn’t shown up in our account yet, despite the letter saying it would be added yesterday.