Bakingnana

Well happens my TA is self employed, has 1 employee and they don’t have Friday nor weekend office hours. But I must say they do reply to emails very quickly and even on the days they are supposedly off.

I agree, because that is her job. Her commission can’t be too shabby. I have read of others who seem to have issues and they get satisfaction. Guess they work harder at getting the resolution the client is looking for.

The situation has been resolved but not in my favor. What is frustrating is MJfromCA just had her cabin switched. We were told we could not do that. The difference in pricing came down to the past guest discount. They were giving us $900 less because it was a bonus past disc promotion originally. Giving us $300 was a past guest promo but not a bonus. Just another way for them to add to their bottom line because looking on their site for future cruises only certain cruises are given that discount and not all. They thought they were being generous. I disagree. We have sailed before, had this cruise booked for a year and is our 3rd try to get to Asia since the previous 2 were canceled due to the pandemic. I really enjoy Oceania cruises but they are simply trying to make more money than keep their clients happy. Especially when the trip has been paid in full. What is $900 to them if they keep people happy who recommend them to others especially with social media out there where people can share their disappointments with the world. With that being said we, and our traveling companions, are looking at an alternate cruise company. That does not mean we wouldn’t travel on O again but probably without a travel agent so O can talk to us and not have an intermediary. As once the cruise is booked our travel agency will charge for getting answers for us and no satisfaction in the end. After reading Cruise Critic it seems there are no rules set in stone for how things are done. Sad

Thanks for the info. I did get a price but I want to know the breakdown of how it is priced before I change. With my calculation and getting the same discounts we weren’t even close. i don’t understand how they have availability on their website yet we were told the cabins would be released in 24-48 hours. When cabins are waitlisted it says that on their website for other categories. This is confusing and frustrating. Did they make you pay the penalty for cancelling your trip? Still working on this issue and hoping O considers their clients and not their bottom line.

Thanks for the info. I did get a price but I want to know the breakdown of how it is priced before I change. With my calculation and getting the same discounts we weren’t even close. i don’t understand how they have availability on their website yet we were told the cabins would be released in 24-48 hours. When cabins are waitlisted it says that on their website for other categories. This is confusing and frustrating. Did they make you pay the penalty for cancelling your trip? Still working on this issue and hoping O considers their clients and not their bottom line.

We are booked on the April 8-23 cruise to Asia. Have tried waitlisting on a PH1 level. Their site has 2 cabins available but O has told my agent the cabins will not be released for 24-36/48 hours. I asked for an invoice as prices have gone down since booking months ago. O will not give us a detailed invoice unless we cancel our current cruise and rebook….haven't looked to see what O would charge for cancelling since it has been paid in full….how does O expect someone to move forward with a waitlist, or any inquiry for any cruise, if not given a detailed invoice of what that includes. I have traveled previously and enjoy their ships, excursions, etc. but not being able to give my travel agent the information is mind boggling to me. To me seems O is not worried about the customer just their bottom line. So sad! Interested to hear if anyone has had this happen to them. p.s. And O wont talk to you if you have used a travel agent.

Thanks for the ‘Legal’ link at the bottom of the page. Disn’t know it was there. Will certainly be reading it.

I will believe what Oceania posts in their terms and contracts so unless people have indepdently talked to an O person I am not sure what to believe. However, some of their policies on their site are very old. Also, If one uses a TA an O rep will not talk to you! I know that from experience.

That I know….but for those of us who have pre booked cruises want to know what the promo fare is as I was told the SimplyMORE was for ‘New bookings only’ yet people are getting new invoices for prebooked cruises. Can one still get the promo fare with amenities without air or is the new promo fare no air and no amenities? Some people don’t want all the amenities nor the air….is that still an option? Just trying to understand the new wording of promo with air and promo fare and what is and isn’t included. As my TA said this is very confusing for people to understand and I do a LOT of research and the Oceania site either doesn’t have this answer and for other ?s their answers are 5 years old.

This is all confusing…does anyone know what the new promotional fare (not the promo fare with air) includes? With O’life Choice one could get the amenities without the air and one could get cruise only without any amenities. Not sure if that is possible now and I cannot find any answer on Oceania’s site.

Will have to wait to see if any booked cruises after Oct will be safe from new pricing if more or can get at least a FCC if pricing is less…..time will tell.

The only change I see for saving money is the overnight stays in ports. Very seldom on past cruises with O did we spend a night in port. See so much of that at browsing their future cruises.

O would not talk to us even to answer a quick air question. If you have a TA they get the run around too. I have been told they have been out on hold for over an hour.

O will not talk to you about your booked cruise if you used a TA. Ran into this more than once.

I am always told the pricing is never cheaper. I just don’t understand how the price I get from my TA is always higher and she says I can’t go by the published brochure lower price….why not…. Getting a straight answer is hard. Maybe time for a new TA.