allibaba78

We just did a day pass at this hotel on our recent cruise, and it was a TERRIBLE experience....like the worst experience I have ever had at a hotel and I would strongly recommend AGAINST it! First of all, cost is now 120 Euros per adult, but we decided it was worth the splurge for the peace and tranquility it would allow. This ended up being far from the case! We were 35 min late being picked up to start. Arrival started off well, hotel is beautiful and the breakfast was AMAZING! But went quickly downhill from there. Beach is terrible - tiny, rocky and not swimmable. Hotel was super crowded, and we struggled to find lounge chairs (which I understand as it is busy season - but on the flip side, if you are at capacity and cannot guarantee chairs for highly paying day guests, DO not offer the service)! We had many other issues during our time there, but my biggest complaint was when we tried to address them with the asst manager prior to departure - honestly if we had just gotten a heartfelt apology we would have just dismissed the whole experience and forgotten about it. But, he was so condescending in his obvious disgust of cruise ship passengers (trying to blame the chaos, music, swearing, etc around the pool on "those" cruise ship guests who act out when they try and "share" their beautiful hotel with "them", despite US being the cruise ship guests!) and overall just felt extremely talked down to.

This is an old post but in case it helps anyone else.....we just did a day pass at this hotel on our recent cruise, and it was a TERRIBLE experience....like the worst experience I have ever had at a hotel and I would strongly recommend AGAINST it! First of all, cost is now 120 Euros per adult, but we decided it was worth the splurge for the peace and tranquility it would allow. This ended up being far from the case! We were 35 min late being picked up to start. Arrival started off well, hotel is beautiful and the breakfast was AMAZING! But went quickly downhill from there. Beach is terrible - tiny, rocky and not swimmable. Hotel was super crowded, and we struggled to find lounge chairs (which I understand as it is busy season - but on the flip side, if you are at capacity and cannot guarantee chairs for highly paying day guests, DO not offer the service)! We had many other issues during our time there, but my biggest complaint was when we tried to address them with the asst manager prior to departure - honestly if we had just gotten a heartfelt apology we would have just dismissed the whole experience and forgotten about it. But, he was so condescending in his obvious disgust of cruise ship passengers (trying to blame the chaos, music, swearing, etc around the pool on "those" cruise ship guests who act out when they try and "share" their beautiful hotel with "them", despite US being the cruise ship guests!) and overall just felt extremely talked down to.