ann1965

My apologies, Belgian Cruiser 1 - I didn't mean to offend or insinuate anything. I'd like to know however if you got your money back from the cancelled cruise, as we haven't seen one penny so far - and I feel as if I'm being stonewalled whenever I contact the company. I feel so helpless and let down - 5 star luxury it says whenever you call Ponant, but this feels worst than when you get scammed with a phishing mail. We could very well use that money for the furniture in our eldest son's rooms at university, but now I'm beginning to think we'll never our thousands of pounds back.

You're kidding me, right ? Are you a glutton for punishment that you keep going back for more ? I am at a loss to either admire you for your tenacity or to question your logic, but wow - three strikes and still willing to go for a fourth.

We've finally received a text message, so they did make contact - finally. But unlike you, Belgian cruiser - we won't be trying to file a compensation request in French (as we are officially listed with Ponant as English speaking guests). Too bad this whole experience has put my sister off of cruising completely, and that after all my efforts to get here to join me - she swore this has been her first and last booking.

I know exactly what you're talking about. My sister and I were booked on that same canceled cruise and got the most frigid text message I've ever received to notify us of the cancellation. Since then, every attempt at getting reimbursed or for getting our money back has been met with vague replies. This from a so-called 5-star luxury cruise company, whereas I read today that Carnival offers a full refund PLUS a 100% cruise credit on top of that !!! I'm sorry for your loss, but we are in this together - and I personally don't feel inclined to ever spend any more money on Ponant cruises in the future. The French can talk well, but when it comes to keeping their promises of customer service, it seems you're left out in the cold.