versuco

On 3/24/2021 at 1:07 PM, notme2012 said:

Sadly for us, we received the FCC. It did include our taxes, drink packages, and show tickets. I challenged the charge for a shore ex. and it was refunded. So we will have to sail with them to get our money's worth. But that will be it! Never again after that one cruise. I was a travel agent for almost 30 years. I have never, ever dealt with such an uncaring travel supplier. Horrible is what this is doing to MSC's image. They are totally clueless and could care less....

It's my understanding that if you canceled in March, 2020 and are unable to use the FCC by December, 2021 your money will be automatically refunded to you.  I've already been waiting for 12 months, guess I  can wait another 9.  I will not be stepping onto another MSC ship.

14 hours ago, dexddd said:

Happy one year anniversary MSC for our fcc request acknowledged 3/21/2020.

 

BOO TO YOU!

Yep, that's how they operate!  A year later and we are still waiting for the rest of our refund.  They already refunded taxes and fees and our initial deposit, but have still not refunded the rest of the final payment.  Never again will they get a penny of our money!

Our last cruise was on the Escape, an extended family cruise with 5 kids ages 8 - 18.  They all had a great time and loved the ship.   They spent a lot of time on the ropes course.   They also enjoyed the kids clubs.  I wouldn't hesitate to sail with the grandkids again on the Escape.

3 hours ago, dexddd said:

Contacted TA yesterday.  Told MSC issued fcc last week, but wait, for only 100%.

Request escalated yet again for full FCC.

 

11 months!

 

Mickey, where are you when we need you?

Good luck getting the other 25%.  When they messed up the amount of our FCC, I was told they could not correct it, but would refund the difference to my credit card.  Of course, that never happened.  On a side note, our original deposit was just refunded back to our credit card, but MSC has declined the credit card request for the final balance.  Seems strange they would approve the refund for the deposit, but not final payment.  Just another customer service blunder.  The credit card company is still working on it.  Almost a year now!

On 2/22/2021 at 3:11 PM, sfaaa said:

May be but MSC has the best pricing and beautiful ships to compensate for the 'worst' experience. I am sure some here would say the same thing about Carnival and Walmart, two of the most successful companies around historically speaking.

Agree their ships are gorgeous and pricing is good, but that does not compensate for the horrendous customer service.  We really enjoyed our 4 cruises with MSC, but will never step on another MSC ship.  We have 2 other issues, besides the lack of refunds 11 months after they canceled our cruise, that have still not been resolved.   They keep promising and escalating but nothing is ever corrected, emails are not answered and talking to their worthless customer service representatives accomplish nothing.  Three strikes and you are out MSC!

We have switched rooms many times without extra cost as long as the new room is in the same category.  We prefer rooms with the bed by the balcony, it just seems like they have more usable space and its easier to access the closet.  The Escape was our last cruise in January 2020 before all the craziness started.  We loved it!

We had the pleasure of sailing with John Heald as a cruise director many years ago.  He was by far the funniest, most entertaining CD we have had (over 50 cruises).   I can't even remember the names of most of our past cruise directors.  You are in for a treat!

1 hour ago, Até said:

US booking and banking.  I had several bookings that I cancelled throughout March and April, 2020 and they all went into the black hole so by May I ended up disputing through my bank who is the issuer of my Visa card.  I was given a temporary credit within a few days and after providing the booking confirmations showing the refund policy and dates it took Visa/bank about two months to decide in my favor and make the credits permanent.  MSC did respond to Visa.

 

Your situation is complex and I take it that in the end you have a FCC but it's $150 less than what it should be.  It sounds like you have a card issuer that you are actually working through.  Your trouble is likely because you first elected a FCC.  In the end MSC can only argue their case and it's the credit card company who decides and reports that decision back to the card issuer.  The success of the credit card dispute process seems to vary tremendously based on the card issuer.  I was lucky to have used a card issued by a small local bank who was willing to do a good bit of work to get Visa to settle my cases.

I know our situation is a little different from some of the others lost in the March mess.  But if MSC had just done what they said they were going to do months ago they would not have lost us as customers.  All they had to do was either fix our FCC amount or refund the 150.00 as promised when our taxes and fees were refunded.  Instead they keep stringing us along with false promises.  Its been almost a year now since this has started.  I had other cruises canceled with NCL & Carnival and refunds were issued as promised.  I don't know how they stay in business with such lousy customer service.

54 minutes ago, drsel said:

From the date of filing your credit card dispute on 3 August 2020, six and a half months have passed.

But you have still not received a credit/chargeback of the disputed amount.

Has anyone won a credit card dispute against MSC till now?

 MSC has denied the dispute several times.  My CC keeps filing trying to explain to them how they breached the contract by not giving us what they said they would give us.  Not sure if anyone else has had any luck with winning a CC dispute.

On 2/6/2021 at 7:59 AM, dexddd said:

Refunds or FCC?  Versuco, did you actually apply for a refund and still waiting for refund?  We applied for the FCC which is from March cancel.

We originally filed for the FCC from a March cancelation.   After numerous calls, we finally got our FCC several months later but it was for the incorrect amount.   It was 150.00 short, almost 110% instead of 125%.  We called and they told us they could see the FCC was for the wrong amount and would refund the difference with our taxes and fees.  Long story short, after many calls and broken promises we decided to dispute the charges and get all our money back.  We did this on August 3.  A few days after filing the dispute, the taxes and fees were refunded but not the extra 150.00 we were shorted.  The FCC was also never corrected.  We are still in the process of trying to get our money back from the dispute.  Our credit card company is still working on it and keeps me posted on what is going on.  Worst case, we will wait them out and get our money returned per their policies after 12/31/2021.    We have no intention on sailing on one of their ships before 12/31 or ever again.  

1 hour ago, mamaneedsavacay said:

I'm seeing on social media that March 2020 cruisers have been getting refunds this week. Maybe it's a "batch" getting sent out. Good luck everyone, maybe we'll be in it...

Hopefully you are right.  I'll believe it when I see the credit on Visa account.

UGH!  I hope things get back to normal before our cruise in June, 2022.

11 months, and MSC still has not resolved our problem.  I disputed the charges with our credit card in August after many promises to correct the problems and MSC refused the chargeback.  The credit card company is  still working on the dispute and has assured me it will be resolved in our favor but can't give me a time frame.  I will never do business with MSC again and will discourage anyone I know from doing so.   We love their ships and have enjoyed all 4 cruises with them, but their lack of customer service will keep us off their ships.

Not stuffy, but beware of your cabin location.  We love cove balconies and book them whenever the ship has them.  On the Magic we booked stateroom 2309 which had a vent blowing hot, smelly air on the balcony making it unusable.  It smelled like an incinerator.  You could not even open the balcony door as the pungent odor would permeate the cabin.  Also beware of cabins under the galley if noise might be an issue for you.

Thanks!  That is exactly what I was looking for.  I did not know if Carnival also required some documentation other than their passports.  The cruise is not until June, 2022, so have lots of time to figure things out.

I've tried searching the Carnival website without any success.  What documentation, if any is required to bring grandkids on a Carnival cruise without their parents?

I know they will need their passports, but do we need anything from the parents giving us permission to take the grands?

thanks

2 hours ago, Saab4444 said:

I am waiting since April for our deposit refund from a canceled MSC cruise in June. This is over eight months now, received about ten emails with a standard reply to my refund request. Worst cruise line or travel provider I have had to deal with during this difficult months, have no trust in them and will never ever book an MSC cruise again!

I feel the same way.  No more MSC cruises for us!  It's a shame, we really enjoyed our 4 cruises with them and had planned on 2 more cruises with them this year.  Their lack of customer service and dishonesty over the last 9 months has changed that.

3 hours ago, Kangtin said:

Did the March fcc.  Called today and they said it’s finally in my account. Been calli by in once a month since March.   But now i also have the option of refund. I asked them to refund because I’m sick of dealing with the whole fcc issues. It’s been more than half a year and everytime i called in they said they would escalate and send me an email confirmation. I never received anything in email. 
 

hopefully i get my refund but knowing them probably going to take months again. 

Also waiting since March for them to straighten out our mess.  Don't think it will ever get  cleared up!

How the Water Locks of Panama Canal Work? (marineinsight.com)

55 minutes ago, quattrohead said:

So a CC dispute is the only way to apply pressure on them to do the right thing.....so be it.

After being lied to since March, I felt like it was my only option.  Their customer service is a disgrace.  Really too bad, we really enjoyed our 4 cruises with MSC and had planned on many more as we cruise 4-6 times a year.  Their loss!  We will stick with NCL, Carnival, Royal Caribbean and Celebrity from now on.

Nothing here yet from cancelled March 28 cruise.  They still haven't fixed their mess-up on our future cruise credit.  Waiting for credit card dispute to be finalized, hopefully in my favor.

They still haven't made things right for our canceled March 28 cruise. All we get are empty promises. We filed a dispute and are waiting to hear on that.  What a shame, we really enjoyed our 4 MSC cruises but this has caused us to never sail with them again.  

53 minutes ago, electro said:

Got a refund of taxes and fees today from MSC. Not sure if the dispute had anything to do with that. Still no sign of the FCC so I'm leaving the dispute in place for now.

Hopefully everyone checks the amount of their 125% FCC when they get it.  Our FCC was more like 112%.  When our TA called about it, they insured us the missing amount would be added to our taxes and fees and refunded.  It was not.

I finally filed a dispute with my credit card company on Monday.  Today after waiting over 140 days a credit from MSC showed up for taxes and fees.  Not sure if the dispute had anything to do with the refund.  The amount promised is not correct, we are still short 149.95 for an error they made with the 125% FCC, so I am continuing the dispute.  At this point I do not want to sail with MSC again as they can't seem to get anything right.  Good luck to everyone.  

3 hours ago, cellfree said:

Started the "black hole" thread hoping to get the attention of someone from MSC. And I tried to wait it out but will call cc this week, it's been long enough - March 14 requests for March 29 cancellations.

We are doing the same.  Canceled March 14 for March 28 cruise, got a FCC, (not for the correct amount) but never received our refund for taxes and port fees.  Also going to call credit card tomorrow and start the dispute process.   Our refund has been escalated twice (which obviously means nothing).  Tired of their lies, done with MSC.