I just got off Connie May 24th, 11 night Rome to Ravenna and it was our first cruise and here are my observations and experiences.
Cabin: Deck 7
You can tell she is an older ship. Our cabin was tired, especially the bathroom shower and it is a shower curtain for whoever asked about it.
My husband went to wash up when we first got to our cabin and when he hung up the towel he noticed what looked to be a nickel sized red blood spot on a ratty bath towel. The hem of the bath towel was ripped and it was quite thin, especially compared to the replacement towels we received after we called the service desk. I don't think the cabin was cleaned particularly well as there was medication packaging in the bedside tables and visible hair in the bathroom.
This was all rectified satisfactorily and we felt the room was cleaned appropriately after this was resolved. But it was not a good first impression.
Other than older furnishings I felt there was ample storage for clothes and other items and we really liked our balcony. I wish they had electrical outlets/USB ports by the bedside tables but realize she is older.
Staff:
For the most part, outstanding and very hard working.
I had 2 similar & annoying interactions with one of the hostesses at the MDR on two different occasions but I just went to the other hostess instead on subsequent visits.
I would agree that the bar on Deck 10 lacks a bit of service but we never had any rudeness. We had to clear our tables of other peoples used dishes and go to the bar to get drinks every time we were there but everyone was very friendly. I can only guess that there may have been staffing issues.
Food:
Tuscan Grill, excellent. My husband had the filet both times we were there and he raved about it.
In the MDR, food was just okay. One night my husband ordered the NY Steak and when our waiter brought it he mentioned it was poor quality meat. Boy was he right. It was tough and inedible and I can only assume there was a known issue because of the comment of our waiter and he was actually quite embarrassed and upset about it. You would think they would just pull it off the menu and have their supplier rectify the situation instead of serving it to guests. We just ordered another entrée for my husband and it was fine. Not our waiters fault and he apologized profusely about it.
Buffet:
Good selection of food we felt. Fruit and vegetables were fresh and staff hustled. Big time.
They were all so friendly. We ate here often- mainly salads and options were plentiful.
Overall, we had a good trip despite some of the experiences.