Parents never had a reservation booked under their names. As from the moment they started using the App it didnt work for them. So they reached out to customer service, and had the travel agent reach out as well. All customer service said was "Sorry, we cant help with dining reservations, you have to use the app".
I had mine booked, and i canceled my reservations before trying to replace it with one that had the combination of us. It showed plenty of available times, and the available times updated when I changed it from a 2 top to a 4 top. But it just error coded every time i tried to book.
If they dont have availability they should state they dont have availability.
If they know their app is malfunctioning, which they even admitted to and said "oh sorry, the iphone app is glitching, here use the web browser" which didnt work as well. Then they should have the CS representatives own up to that and fix it, instead of just pushing people towards a system that is inherently broken.
All of these reservations were trying to be made back in early February, and it has been broken, and had the same run around with CS since.