Peregrina651

In general, Viking Air does not book trains for pax. Viking Air does not provide transfers for guests unless they are landing at the airport on Day1 of the itinerary. So if you are are arriving in Paris by train, it is a deviation -- because you aren't arriving in Paris at the airport. If you reside in Great Britain and are coming by train booked for you by Viking (do they even do that?), then you should talk with the London office, not with the US office (whose answers always assume that you are coming from North America.) If you are arriving in Paris as part of "France's Finest" and Paris is the second leg of the itinerary, the transfer from Lyon to your ship in Paris is part of the package -- and those train arrangements including the transfer to your ship are handled by the ground team in France and not Viking Air.

Oops, very sorry. I skimmed over this detail. You should ask Viking directly if they will be providing transfers to MIA (have your TA do it since their contact point is better versed in these details than the call center). If they haven't booked anyone on your sailing to fly out of MIA, it is possible they will not be offering transfers. Also, you should double check your departing flight to make sure that you have enough time to get to MIA at least 3 hours before departure. The Viking invoice usually has some sort of comment of the earliest time you should book a flight, but that time will be out of the Ft. Lauderdale airport, which is close to the port.

And I've arranged such transfers as well and have done so before leaving home; that way it is taken care of and one less detail to fuss with -- or forget to do. As long as your flight departs on disembarkation day and you have arranged your own flights, Viking will sell you transfers to the airport. If you work with a TA, they can add the transfer for you. Or transfers can be added via MyVikingJourney, the guest interface/self-service portal.

Wishing your friend well. He will have quite a tale to tell when the ordeal is over.

Don't call or chat. Go straight to tellus@vikingcruises.com. Be sure in include your booking number.

That's the Viking system. Squeaky wheel gets the grease. A lot cheaper than providing transport to everyone who uses Viking Air. So the message is loud and clear: V awards bad behavior. Be loud and annoying and you will be paid to go away, even if you are in the wrong.

Coincidence, I think. But the more we share experiences, the more I think that there maybe two driving forces: how the hotel manager likes to handle it and the capabilities and capacities of the folks running the show at the checking booths. Personally, I prefer getting them at check-in because it eliminates having to guess where to find them in the cabin (because in all the times they were in waiting for us in the cabin, they weren't always in the same place.

And only if your flight arrives at/departs from the airport on arrival/departure day. There is no going back to or staying at the airport to get transportation to the ship if you land before arrival day or on departure just want to get to the airport to pick up a car.

I also agree. It is one of the areas where Viking drops the Customer Service ball with a loud resounding thud!

P.S. Add the ship phone # and email to your contacts before you leave home. 😉 (It is supposed to be a wink. Does it look like a wink?)

Yes! Call the ship. Don't bother calling Viking because if ship isn't at location stated in the final docs, it was a last minute change and such changes are not tracked by the call center. In the US, it is a local call. Outside of the US and from a US phone number, it is a local if you call over wifi. If you call on the local cell network, it is an international call.

Over the years, I have seen the delivery of shorex tickets done in a variety of ways and for our last few cruises they were given to us at check-in. Bottom line is that there is no fleetwide standard.

I will ditto what CurlerRob said. Viking is not responsible for obtaining your visas. US Department of State travel website is a good starting point, even if you don't carry a US passport. For each country they will tell you what the visa requirements are for US citizens and for other countries as well. If don't see your country listed, you must double check on wrbsite for your country. Remember that visa requirements are based on the passport you carry, not where you live.

Did you check the Microsoft store to see if there is a Microsoft version of the Viking Voyager app? If no app, make sure you have copies of your Cruise Documents on your laptop along with anything else you may want to access while traveling. You will be able to use the guest interface on you TV to access some of the Viking Voyager functions like making a dinner reservation or booking additional shorex or reviewing your onboard account.

Glad you got it straightened out. Have a great trip!

I can't remember when you are due to sail. Cruise docs in question are emailed to you 14 days or so prior to the start of your vacation package. Even then, the docking location is subject to change; doesn't happen frequently but it is out of Viking's control. If you are more than 14 days out, you can try to find the harbormaster's website for your embarkation port.

What? To the same call center that got it wrong in the first place? And really, why waste the time.The only thing that has gone up is the suggest amount for the optional gratuities, which is both the amount that will be charged if a guest wishes to pre-pay or will be automatically added to the onboard accounts of those guests who have not pre-paid. A guest may opt-out of either of these options by not using the pre-pay option and by adjusting or removing the automatic charge once on board. Anyone who wants to pay the $15 per person per day that was in place when they booked the cruise simply has to skip pre-paid option and then go to Guest Services once they are on board to make whatever adjustment they want to the automatic charge, including removing it. It should take about 10 minutes once on board the ship (as long as you don't try to do it the first day of the cruise when the lines at Guest Services tend to belong lines).

the complete address is tellus@vikingcruises.com If I have a problem or a question that only Viking can answer I go straight to "TellUs."

Okay. You win! 🏅🥇 We can all go home now. Bring in the clean up crew.

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I'm am comforted by the fact that I am not the only one whose thought processes never take the direct route to the what the speaker is saying. 🥴

Not as standard equipment.

Most importantly, regardless of the preferences shared above, none of these cabins is "to be avoided at all costs. The only one that might have an issue is 4035 and only if it is above the tenders. I've never figured out how far forward the tenders go.

AGREED! Lousy proofreading.

And will be removed or adjusted at the guest's request. For your consideration: Viking has chosen an "opt out" program; it is spelled out in the FAQ (which is linked to below). Right now, not enough people are opting out of the program for them to consider changing how they are doing things. As long as most of the guests are happy, the policy will stand. What is the tipping policy? Our onboard staff is dedicated to providing you with the best cruise experience possible, and it is customary to give gratuities in recognition of their service. How much you choose to tip is a personal matter and completely at your discretion. To save you worry over whom to tip and how much, we automatically add a discretionary hotel and dining charge of $17.00 USD per guest per day to your shipboard account, which appears on your final invoice at the end of your cruise. This charge will be shared among the onboard staff who helped support and provide your cruise experience, including the waitstaff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. Should you wish to make changes to the gratuity amounts or pay in cash, stop by Guest Services at any time. You may also wish to tip your local excursion guides and/or drivers; we suggest doing so in cash at the end of each tour. For your convenience, you can pre-purchase gratuities at our standard recommended rate in My Viking Journey. This charge will be shared among the onboard staff who helped support and provide for your cruise experience, including your Program Director, waitstaff, stateroom stewards, galley staff, nautical staff and others. (accurate as of the date posted on CC)