I am lucky that I have never had to deal with any sort of major crisis on our cruises so far, but, in the minor ones and very minor ones, which are often the most irritating for the staff, I have found the Cunard crew to be almost unvaryingly kind to a degree that goes beyond the requirements of their jobs. I think those who travel in the QG are also lucky to have the lovely Concierge to help sort things, reducing dependence on the not always so lovely Purser’s Office. But the waiters and stewards and butlers have always been genuinely kind.