Just a vent here... We booked an Inside package cruise on Discovery Princess this August. We are very flexible with sailing dates, so booked what seemed like great time to go (August 7th), but dont really care if we go any time from mid July to end of August. I paid for all the excursions I wanted as soon as I booked my cruise (some of them were already sold out) with the most important one to me being the Endicott Arm Explorer. I am not planning to do Alaska itinerary again (not a cold climate person here!) so wanted to actually get close to a glacier. Anyway, We have received a notice yesterday that "guest capacity for your shore excursion has been reduced due to operational reasons". I am really upset about that (may be undeservingly?), we paid for the tour in full as soon as I booked the cruise, so way before final payment date, why are we being booted off? To put more salt on the wound, the tour itself is still on the Princess website and doesnt even show as "sold out", there is a waitlist option!!! Why weren't we automatically put on waitlist? Thats just not right, so someone deciding just now to book this will automatically have higher waitlist number than people originally on the tour, but booted off??
If it wasnt for my final payment date being over, I would have switched the cruise timing. Now we are kind of stuck. I really expected more from Princess in terms of customer service (ie I would be fine with cancellation and automatic spot on waitlist).
Vent over. I get that things happen and plans change, but putting cancelled passengers as first in line for waitlist spots is a no brainer to me. Could be that I am all getting worked up about nothing and that particular excursion is not going to blemish my Alaska cruise experience.