takemewithyou

Oh, bookings and revenue have got to be falling now…..sadly!

Very poor communication and it costs Azamara nothing to put out updates, but goes such a long way in fostering trust and faith in the cruiseline. Burying your head in the sand is not working, Carol.

We stayed here in Rome: https://www.albergodelsenato.it/ We loved the location. Right across from the Pantheon. Near Piazzo Navona

Keep an eye on that OBC to see if it turns from non refundable to refundable and enjoy your cruise! We board in a month or so….l

That’s what I was referring to.

Wow! Just had a look over there? About 100 responses that were not mincing their words about their customer service issues.

I fear Axamara have already met that threshold with customers and their travel agents.

I can see the Azamara website, but today can not log into my cruise to manage the reservation at all today. 41 days until we sail. Best case scenario: they are working on my reservation Worst case scenario: things have gone from bad to worse.

@Sleep7 Do you have any future cruises booked with Azamara? Thank you for all your kind words, also! 😊

Your review was a breath of fresh air that we all need right now! It helps restore our faith in Azamara and what we all love about cruising on their ships. Hope all our upcoming cruises we have booked are as effortless as yours was!

I see the gnocchi with pesto and walnuts on that plate! Yum! Or just with Gorgonzola? Yum, either way! 👍🏻

Such a nice comprehensive review. Just want to say Thank You! Can’t wait to see the rest.

Yes, I know all about that. Thanks for the warning, mine is a Transatlantic cruise, so if I miss a port or two, it’s ok! Wink, wink. Azamara does make every effort to keep to their itinerary or offer a substitution, which is a strength of theirs and I have always applauded them for that.

There is a great sale on right now….Extraordinary Savings You might want to check it out and see if it works for you. (2023).

Hi @tgg 😀 I know a lot of those web sites and used to use them but none of them show available cabins anymore for Azamara since the web site changes. Have you searched lately for Azamara cabins on your sites?

Let us know how it works out for you. Hope you have a great trip.

Everything is very inconsistent! I have a sailing in June, also. I have the pencil icon, but can not see OBC balance for that sailing, but can see it for cruise 600 plus days out. I don’t know how you can fix this other than filling out the support form. maybe try clearing your cookies out and rebooting? try another browser? We are just left to try to do it ourselves. Not impressed at this point.

I can see my OBC for a cruise 600 plus days out under ADD ONS section of the Manage MY reservation section.

Just checked. You are right….another email! Unbelievable.! And the OBC part is clear as mud!

not @royallondon, but we have had two cruises since Sycamore Partners acquired Azamara. The experience was fine. The crew was warm and welcoming on two different ships. I hope that when we board again in 40 or so days, that everything will be ok, considering all the web site problems of late. hopefully we will receive the loyalty perks we are entitled to and the OBC we still have available to us that the website fails to show, but this is annoying and my patience is wearing thin when the President of Azamara sends out an email today that is woefully inaccurate! that tips me a bit over the edge!

It sounded promising, didn’t it? If it came from the President of the company, I wanted to believe it. That’s why I am so disappointed!

We sail 6/13 and our reservation does not reflect anywhere that we still have OBC available to use on our cruise. The reservation we have 600 + days from now does show the OBC we have…..it’s under Add Ons category, so go figure! Makes no sense to me!

I am losing my patience! How does the President of Azamara put out that e-mail today which is obviously not true? Is she totally out of touch as to what is happening at the cruise line she oversees?

Why in the world would the President of Azamara write this email and send it out?! I immediately logged in to find my OBC still does not show on my reservation and I have been patiently waiting……my cruise is 40 + days out. I don’t want to stand at guest relations with receipts from all my booked excursions to prove that I still have OBC left to be used onboard.! I don’t want the aggravation of wasting valuable vacation time in a line, but I fear that’s what will happen! Why send this email out when it’s clearly incorrect and misleading? I am very disappointed in this.

My experience with cruise air with Viking, Oceania and not sure of others, is that they ticket about 60 days prior to flight. sometimes, you have to pay extra to get your air ticketed……I have only cruised once with each of those, but I remember the 60 day mark. I think I always paid extra to get air ticketed sooner! I have used Choice Air, but it’s been too long. Those two are fresh in my memory. I no longer will use cruise line air, however.