It IS very disappointing!
When we sailed on Oceania in November for a TransAtlantic, we had very comfortable chairs that were a pleasure to sit in and we spent hours on our balcony reading and watching the ocean. The sea conditions were such that it was one of the highlights of our cruise and just couldn’t compare to the experience of the balcony chairs on Onward.
We will not cruise on Onward. We avoid it. The balcony furniture on the other Azamara ships is better but nothing like the comfortable furniture on Oceania.