Marylandteachergirl

4 hours ago, Ocean Boy said:

It is in progress this week.

Super exciting.  That's why I thought maybe later this weekend - Sunday night maybe.  🙂

Explorer has completed her test sail.  Still waiting to hear much about the first cruise. I think it's this week.  Maybe later this weekend.

On 8/26/2021 at 2:13 AM, Ashland said:

I know...very sad indeed. We'll be cruising out of San Juan in March 2022 and more than likely many of our favorite restaurants may be gone.

We are supposed to sail from SJ in Dec., 2021.  I have my doubts if cruises will have resumed by then, but all we can do is wait and see.  I agree, many of our previous favorites may have closed.  😞

29 minutes ago, Sea Dog said:

Was that on Royals web site? If so can you provide a link? I am also curious as to what San Juan authorities are saying as well.

Cruise updates. I will try to post a link but this website is not always link friendly. https://www.cruiseindustrynews.com/cruise-news/25186-royal-caribbean-update-return-to-cruising-ship-by-ship.html?fbclid=IwAR3eD2DhcQVdIlEjqkeSQBGnr25jFaCmSl6OBOUV5wfipLBiRqAmYM8sBac

As far as San Juan info, Aviator of the Seas has been posting updates on the Puerto Rico boards quite frequently.  As you know, the info changes very quickly - so looking at his posts may be the most beneficial and quickest.

On 1/21/2020 at 2:54 AM, trucker den said:

Stop telling people about punta de vista! That hidden gem needs to stay hidden. JK it’s the best. Green gos across the street has a 5 dollar margarita special while you wait for a table. 

Sadly, this restaurant has permanently closed, effective 2020, according to their sm page

On 6/8/2021 at 10:46 PM, TeresaJ said:

I am curious too about the restart from San Juan. I haven't seen San Juan mentioned anywhere by the cruise lines.

Just saw an announcement today that Explorer of the Seas is scheduled to begin sailings from San Juan, PR, effective Oct. 31, 2021.  It's part of that document that RCCL keeps updating as ships are added as they are scheduled to return to service.  We have one scheduled for mid-December, so I will be watching, too.  🙂

Kenai Fjords Tours is also offering 40% off all boat tours and some lodging in Talkeetna and Seward. Promo code is cyber40

On 8/24/2020 at 9:34 AM, Budget Queen said:

Contact them.   

Already did, thanks for the suggestion, BQ.  Was looking for individual responses.

On 8/26/2020 at 6:38 PM, kjmcneil89 said:

They are not printing a new one for 2021, will be still using the 2020 books and all of the coupons will be valid for 2021. Once they run out of hard copies you can just use the app purchase. 

Thank you, kjmcneil89!

Right now, the Toursaver website says all 2020 coupons/offers will be accepted for the 2021 season. I don't know if that means they will not be publishing a new edition this fall or not.  Anyone know?  i was thinking about buying one for 2021.

Radiance is one of the better ships for Alaska, because of all the glass and it's easier to get into the Hubbard Glacier area.  I have it booked again for August, 2021.  I guess RC will figure it out, then let me know what they've decided.

I am working from home right now, as many are.  I still have to call and have the FCC applied.  I just put the call to RC on speaker phone and keep working while I am in the hold universe.  I know that doesn't work for everyone, but at least I feel I am getting something done while I wait.  Someone mentioned, (and I hope they were kidding) that they painted their entire house while on hold.  Obviously, some times of the day and days of the week experience greater hold times than others, and sometimes, it's just pure good or bad luck. 

Received my future OBC 125% yesterday. This, too, looks correct.  Just waiting for the corrected FCC to be sent now.  I've already rebooked our Alaska sailing, so now I will just wait until the corrected amount to arrive so I can apply it.  We would have been in Canada and sailing two weeks from today.   More time to plan and things to look forward to.   Hope everyone is well!

May 15th will be tomorrow.  We will see, but not holding my breath yet. Poor Aurora has had to send out a lot of emails lately.

I haven't read or heard of anyone actually receiving their FC OBC yet. I also read it as a separate email certificate. I did take screen shots of everything that was in my cruise planner (including prices)when I applied for the 125% OBC credit.

17 minutes ago, TheMiz said:

 

 

I am hoping they will be sailing there in April 2021 

the FCC I got Monday will pay off my Apr 25th Singapore cruise.

 

I actually added Tips because I would have had a carry over and they will not issue a new FCC until after the Apr 25th cruise is complete. 

We may do the same.  I will see what the corrected FCC looks like, but I think we will have enough, as well. 

4 hours ago, TheMiz said:

 

 

Me too but mine is for a Singapore Cruise 

When do you think Asian cruises will resume?  Any indication?    I am almost sure the FCC will be applied to our cruise planner.  It just is going to take a bit of time for all the dust to settle.  I don't think anyone has received their FCC 125% for cruise planner future purchases yet. RCCL is trying to get the refunds and FCC for cruise fare out first.  I THINK!??

32 minutes ago, TheMiz said:

 

 

I too took the 125% OBC and haven't got that yet. 

It also would come like the FCC did. 

i was thinking once you have it applied to your cruise you can use it through the daily planner.

I would sure hope we can use the OBC in our cruise planner once they give us a letter, or access code, or however they will handle it.  I purposefully chose that option because Alaska excursions are expensive, but they also sell out early.  I don't want to wait until I am on the ship to book.

Same letter here.  I know they're trying.  A lot of the US staff was let go, so who even knows what they're working with.  Admin only has to write and send out the email letters.  I feel terrible for the ones who answer the phones - who are in no way at fault, yet have to speak to people already on hold for 3 plus hours.  It's a mess, and it will get  better eventually, but I think it's going to be awhile. Should i mark that May 14th date on my calendar to receive my corrected FCC?  I think I am going to use pencil, because it has an eraser.😂

49 minutes ago, TheMiz said:

 

 

I called yesterday and it was cleared up in 24 hours so I bet you will not have to wait 2-3 weeks.

I rebooked that cruise to Alaska for August 2021, so I am not in a huge rush. I feel better that it's been noted (I hope) on our booking#.  I know people who are hopeful to cruise this summer would like the FCC's now, so they can apply to final payments that are due.  I did try to call on Saturday evening, and hung up after over 3 hours on hold.  The 70 mins today was an improvement.  I can't even imagine how overwhelmed the customer service reps answering the calls must be right now. The whole situation is unfortunate - both for cruisers and the RC Corp.

Nice!  I just called C&A phone#. I will admit I was on hold for about 70 mins before I reached a person.  She seemed to know there was a problem with the FCC's issued over the weekend, and gave me the amount they SHOULD be.  Of course, I have no email verifying this yet, but the C&A rep stated that I will receive a corrected FCC (new issue) in 2-3 weeks.  I also opted for the 125% cruise planner credit and have heard nothing yet.  I did receive the refunded port fees and taxes back to my credit card last week.

8 minutes ago, TheMiz said:

I am surprised this kind of mess up hasn't had some TV stations news or even the Networks

This does seem massive.

l'm really surprised they haven't issued a press announcement, or something on their website, or a mass email? It's Monday morning, so maybe they are still trying to figure out what to do.  Then again, they may not even fully realize the enormity of the mistake.  The part that is really odd to me - these are FCC's, not refunds.  it's not even that we are getting money back - 

1 minute ago, TheMiz said:

Everyone that has called and waited the 3 to 5 hours are all told them same thing

YES there was a mistake and we are are working on it please allow another 14 days ! 

 

I don't understand why it should take this look and if they know there was and is a problems with the FCC send out over the last 5 days why not email and let ppl know it is being worked on .   

That would have to cut down the phone calls , I know some will still call.

Will all of the wrong ones be fixed automatically and eventually, or just those who call?

1 minute ago, Marylandteachergirl said:

 

I wonder....if people don't call, will the FCC's be adjusted automatically since RCCL knows there is a problem, or do they all need to call and speak to a real person?  I can't even fathom how many people and cruises this must be, and I do have empathy for the staff who have to answer the calls. This is not their fault at all, and of course, like any customer service position, they are on the front end of receiving those upset customer calls.

5 minutes ago, TheMiz said:

Mine was off by almost $1000. Not as bad as yours, but it certainly looked wrong.  At first, I thought it was the cruise planner future credit (I also requested), but no....

 

Maybe if it was just  a few dollars to a couple hundred but in my case

my FCC was off the mark by $2K  Kind of jumps out at you when you are expecting to see $3194 and you see $707