All cruises from U.S. homeports except Port Miami and Port Canaveral between November 1 and December 31, 2020
Dear Carnival Cruise Line Guest: We continue to work on our plans for our return to sailing, but in light of the CDC’s decision to extend its no sail order, we have made the decision to cancel some additional cruises for November and December. Regrettably, this impacts your booked cruise, and for that we apologize. Throughout this pause, we have said that our return to operations will be gradual and phased in. When the time is right and we are able to resume cruising we plan on starting up our operations in Port Miami and Port Canaveral. Consequently, all cruises scheduled to operate from all other U.S. homeports between November 1 and December 31, 2020 have been cancelled. We know this is disappointing as it impacts your vacation and holiday plans. As we have offered previously during this pause, we are providing two options for you, including a bonus value incentive package that has proven very popular with our guests. We hope you will be able to rebook your vacation using our enhanced value offer, providing a significant onboard credit for use on any future cruise through April 2023. We have fully automated your ability to make your choice online, avoiding the need to call us. Whether purchased directly from Carnival or from a travel agent, you can submit your request via our online tool, which will also allow for faster processing. Calling us will not expedite your request. If you booked through a travel advisor, they are also fully equipped to help you submit your request and rebook another vacation with your future cruise credit. This letter supersedes any previous offer you received.
Please make your selection using our online tool here – there is no need to call and unfortunately, given the high volume of bookings impacted by these cancellations coupled with our contact center employees working remotely hold-times are much longer than during normal operations. Whichever option you select on the form will apply to all guests on your reservation. This offer is valid until May 31, 2021 for you to make a selection. If no selection is made by then, you will automatically receive a Future Cruise Credit*. Regardless of the option you choose, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment. If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are also working to accommodate their passengers. We continue to work with the industry and regulators on the protocols and procedures that will guide our operations when we can resume sailing. Information is available at the link below or at www.carnival.com/health-and-sailing-updates and we will continue to keep this page updated with the latest news and additional information about our operations. I want to reiterate that the health and safety of our guests, crew and communities we serve remain the cornerstone of our plans and decisions. I must also acknowledge that we are grateful for the patience and support of our guests, which has been a huge motivation to our team as we have worked through this unprecedented situation. Thank you. Sincerely,