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Dogstar

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    Printing Airline Boarding Passes

    in Holland America Line

    Posted

    And further to @Hlitner reply, I too am not concerned about printing the airline boarding passes before disembarking the ship.  The airport kiosks are plentiful & efficient, usually.

     

    i do, however want to check-in with our airline at the earliest T-24h mark to confirm seat selections for the long multi-segment flights home.  Scoring an Exit Row this way, without paying the airline’s atrocious Advance Seat Selection Surcharge, is akin to a visit by the Upgrade Fairy in my books.  😉 

     

     

    Anybody able to confirm if HAL still offers a “last  day” Internet minutes package, not one of the newer (aka expensive) 3-tier unlimited Internet packages for just this purpose, please?

     

    Thanks. Dogstar. 

    New Club Orange

    in Holland America Line

    Posted · Edited by Dogstar
    Typo correction

    HAL Marketing Dep’t wizardry operating in strange ways ... we’re also on the Dec 10 Koningsdam sailing & received zippo communication about this new “feature”. Not that I’m interested in this particular “pay to play” program, cost vs. reward is too steep for my current vacation budget, it just irks me that HAL’s distribution of information is inconsistently selective. 

    HELP: HAL marketing emails & mailings ~ I don’t receive ...

    in Holland America Line

    Posted

    On 10/20/2018 at 7:20 AM, Krazy Kruizers said:

    For years while we were still cruising on HAL, we got nothing from HAL -- no e-mails or regular mail promoting anything ... Now we haven't been on a HAL ship in a couple of years and we now get e-mails and regular mail all the time.

     

    On 10/20/2018 at 8:18 AM, Been There, Planning That said:

    ... they stop all marketing once you book a cruise.  I got the same story on a second call and this person tried to adjust electronic mailings from her end, but she wasn't successful.

     

    21 hours ago, MikeD4134 said:

    I had this issue, I called and they explained that I had a cruise booked and they stop marketing emails.  I requested that they send me marketing materials as I book cruises far in advance to accommodate my wife's work scheduling issues.  They turned the emails back on, but after I booked a new cruise the emails ended and I had to call again, not a big deal.

     

    20 hours ago, *Miss G* said:

    Same here.  Whenever I don’t have a cruise booked the marketing kicks back in. 

     

    19 hours ago, CJcruzer said:

    ... this happens to us periodically, with no rhyme or reason - could have 3 cruises booked or none - we seem to get dropped every so often from HAL promotional advertising..  Could possibly be a timing/expiry issue.

     

    18 hours ago, CherryG said:

    I'm in Canada, and get all the time, both email and flyers/brochures in the mail.

     

    As always thank everyone for your helpful replies. Glad to know it’s not just me or a country-specific issue. Definitely appears to be HAL’s marketing system being turned “off” once one has a reservation on the books. Definitely short-sighted on HAL’s part, IMHO, since many folks are long range planners &/or may be interested in more than just one itinerary/reservation at a time. 

     

    I will phone the HAL Mariner Society again to see if they can jumpstart the flow of marketing emails etc.  If not maybe they’ll auto-resume after our upcoming December 2018 cruise (which we booked in 2016).  I hope so since my eyes & budget are focussed next on a surprise “special occasion” cruise in 2021 ... don’t tell Mrs. Dogstar. 🤫 

     

    Hmmm, will placing a HAL Future Cruise Credit towards a HAL Future Dam Reservation thereby cancel the flow of HAL marketing again? I guess we’ll soon find out. 

     

    Cheers. Dogstar. 

    HELP: HAL marketing emails & mailings ~ I don’t receive ...

    in Holland America Line

    Posted

    How do I kickstart HAL’s marketing processes, please?  I would like to receive regular communications, announcements, promotional emails, enticing flyers, etc. Despite my periodically verifying & refreshing the various marketing preferences, including via online selections, assistance of a HAL Mariner Society agent & my HAL PCC, all of whom confirm that the HAL marketing “system” reflects my selections, correct postal & email addresses, I still receive nothing. 

     

    Well, almost nothing. I do receive vaguely periodic HAL’s European destination itineraries marketing flyers (postal mail) ... which I do not want, & have specifically unchecked.  I did receive a HAL Mariner Society announcement email way back in April 2018.  But otherwise still no promotional emails, flyers (for non-Europe destinations), etc.  Nada. 

     

    Frustrating since I receive very regular communications, both electronic & hardcopy, from other cruises lines, including within the Carnival Family. Just not the cruise line we’re still currently keen with, HAL. 

     

    I sometimes wonder if it’s because there’s less desire by HAL to promote to Canadians, then brush that silliness aside when I see reports that other Canadian CC HAL adventurers regularly receive HAL marketing communications.. Is it because I already have a future HAL cruise reservation on the books?  Nah, that’d be silly for HAL to negate the opportunity to sell me another future cruise or two, too.

     

    Anybody else experience this marketing cold shoulder?  Offer suggestions to correct it?

     

    Please & thank you. 

     

    Cheers. Dogstar. 

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