Oh dear! Nightmares all round.
BA business is nothing special short haul, but, I’m not trying to be clever or insult you, but we had a lovely breakfast flying out and a delicious lunch on our return flight. The poor sods in the back had a chocolate bar! We flew business class as it was included in the fare.
you did better than our friends flying to Manchester via Munich, but they did keep their luggage.
when we left the car park at the dock, there were four suitcases left behind. 😳 When we arrived at the airport most people choose to take their own cases rather than use the luggage van. Seems we are all cautious about trusting third parties with our luggage.
At least you are home safely, hopefully your luggage will arrive soon.