KevintheIrishDJ

I hope it will be corrected. My question is how long have people waited online to get it corrected.

My concern for the Nov. cruise is getting Loyalty Points & OBC's straightened out. Prior posts say it only took a few minutes; however, with "everyone in the same boat" was the line at customer service very long.

It doesn't appear to work in the US either.

We are new to Azamara and we are shocked at the mismanagement.

This is what happens when you click the ad.

Our refund was finally posted.

Great. It is difficult to understand how it only takes a few minutes to get things corrected onboard when so many people have the same problem.

They confirmed the CC#

After 6 months, a portion of my 12/23 cancelled cruise refund was credited to our 11/23 cruise (Paid in Full) on Thursday. The next day I got a call from our former TA, with Azamara on hold. We will receive the remainder of our refund thru one of our credit cards. Still no OBC's or Loyalty points on the website.

After 6 months, a portion of my 12/23 cancelled cruise refund was credited to our 11/23 cruise (Paid in Full) on Thursday. The next day I got a call from our former TA, with Azamara on hold. We will receive the remainder of our refund thru one of our credit cards. Still no OBC's or Loyalty points on the website.

Our refund was finally credited to our 11/23 cruise. Our OBC was on our original Confirmation report, we made onboard, as follows: "Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00; Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00. Just got a new one due to final payment. It just says: "OBC Coupon...Add-On Codes Added 20230614". Our TA got a separate note from Azamara indicating the correct amount. No Loyalty points.

Our refund was finally credited to our 11/23 cruise. Our OBC was on our original Confirmation report, we made onboard, as follows: "Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00; Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00. Just got a new one due to final payment. It just says: "OBC Coupon...Add-On Codes Added 20230614". Our TA got a separate note from Azamara indicating the correct amount. No Loyalty points.

Recently need to buy 3 smoke detectors on Amazon. $44.95 for 3 pack or $11.99 for 1!!!

We have a 11/23 cruise also.

My post yesterday about the status of my refund has been deleted!!! It says my OBC info is not available online and I should call them. 😂 😂 😂

I cancelled a 12/23 cruise in 1/23 and asked that part of the refund pay for the 11/23 cruise and the remainder returned to me. I finally got thru on the phone several months ago. I was told it would be escalated to supervisors and I should get a reply in a few days, NOTHING. In April I got: “Good afternoon, Kevin. Due to the migration into our new systems, we are just now seeing your message; please accept our apologies for any frustration or inconvenience this may have caused. While we hope you were able to reach out to one of our agents via phone to get your initial inquiry resolved, we still wished to verify if all has been taken care of or if there's anything we can still assist with. Kind regards, Azamara Customer Service” Since then, I have sent emails to my TA, and several departments in Azamara. I followed up several times. NOTHING.

Why would anyone hope that everything is OK and spend time onboard to correct whatever isn't?

Agree, but with all the promises that thing will be fixed "soon", they have no credibility whatsoever.

The website can't even handle easy tasks. I changed my password weeks ago and checked the box to be kept logged in. I have to sign in every time.

My problem is they have no credibility whatsoever. I finally got thru a call weeks ago and got a promise a supervisor would contact me in a few days. So why would I believe the emails from the president saying everything will be fixed by the end of June.

I feel like I am being treared like a fool of with all the misinformation Azamara sends me.

Such BS!!! Even when I click "make a payment" I get sent back to original page. Dear KEVIN, We are sorry to hear you’re having issues with access to your Azamara account. We verified that your account is in order, but perhaps the password you entered is incorrect. Please use the ‘Forgot Password?’ option on the Azamara.com login page to reset your password and regain access to your account. We appreciate your business and patience as we work hard to improve your booking experience.

It was an automatic reply.

Got instant reply: " Dear Guest, Thank you for taking the time to submit a web form. We understand that you have questions and we are working diligently to resolve all impacts from our technology transition. We have received your inquiry and will respond in 3 to 5 business days. Please note that we are prioritizing sailings departing in the next thirty days. While you may be seeing incorrect or missing information about your future sailing, please be assured that your booking is secure at the original rate. This includes your shore excursions, on board credits, and any other components of your reservation. Additionally, while you may be seeing incorrect or missing information in your loyalty account, please be assured that your status, rewards, and past and future sailing activity remain accurate in our systems. We thank you for your continued patience. We look forward to seeing you on board. Sincerely, The Azamara Team

Tried something new.