We just returned from a European cruise which we had booked our flights through FE . We were the last to find out that British Airlines had canceled our connecting flight and we had been rebooked to fly home first to Dubai , on Emirates , with a 6 hour layover, then to California, for a total of 23 hours flight time. We only found this out when we were onboard, and checked with guest relations on our flight home. Almost had a heart attack! We refused this flight and guest relations were able to rebook on Air France, with 2 stop overs, as opposed to our original 1 stop over. At no point were we able to personally speak to FE or have any control over our flight plans. Until HAL gets control of FE, I would discourage anyone from using it.