mthayer295

How is the Haven on the Joy?

I see you just posted it yesterday so I am all set…sorry that I had missed that

Speaking of the butler letter…can someone, maybe even @Sthrngary himself, post the template or a link to it. We leave in a few days and it is time for me to create our butler letter

I am confused because my confirmation states that I have “prepaid serve charge for suites & haven”. So how is it that it doesn’t cover Haven service personnel like butlers?

Got notification yesterday that the August 17th sailing with skip Isafjordur on the 18th but will instead arrive on Friday the 18th in Ak @ 1 pm and do an overnight there thru the next day, Saturday. However, the NCL website still has not caught up so there are no shore excursions showing up and the Isafjordur excursions are not yet cancelled and refunded. I was happy to receive advanced notice.

We are also on that same sailing and I am now getting worried about missing this port. I am also now feeling more and more disappointed with the negative reviews.

Is there any bottled water provided with the Haven? I seem to recall we get one bottle for each platinum guest? How much is bottled water on Pr1ma?

I am confused about the Haven Menu. I thought it didn't rotate but then saw some postings indicating that it does. We are on the Prima in August Reykjavik to Southampton.

Just got our flights today for 8/17 cruise on Prima. Direct flights each way BOS to REK on Icelandair, overnight arriving at 6am. Return direct LHR-BOS on DL flight run by VS. Only problem is I can’t find the flight on my delta account. I have tried searching with he provided confirm code and with the DL ticket number - both give me an error?

I agree with folks who have said essentially - make the best of it but I also think this is ridiculous. How about a letter that we have booked you at another time or we have booked you in another restaurant, complimentary for the inconvenience. This is really poor customer service.

I thoroughly enjoy the story-telling abilities of the OP and sympathize with him. We are sailing Prima in August and I am now concerned about the sea days. We are in Haven so it is not likely that any noise difficulties there could result in us moving to another Haven cabin. The OP mentioned the value to NCL of different customer-types - those that spend in the Casino versus those that spend big on the accommodations. We are the later. Either way you expect service (btw we are also platinum which I sadly hear folks now consider non-premium). I agree that all the double and triple points makes it less of a perk. We earned our points starting over 20 years ago and for some of those we didn’t even get a point per night when NCL changed their plans years ago 😞

I was also disappointed with my CN experience. I bought 4 CNs ($1000 worth) last summer. I visited the desk twice for an explanation and was told that I could use multiple CNs on balcony and above. I just booked a Pr1ma Haven cabin for a cruise that is less than 100 days away. I was shocked to learn that NCL would only allow me to use one $250 certificate. I was told that what the CN sales person must have been referring to was a “promotion” that is no longer available. I am shocked that NCL has gotten away with this type of bait and switch selling. I am also shocked that they would do business like this with Platinum clients who are spending significant money to buy their highest end product - a Haven on their new ship….in fact I would think they would reward those who are taking cabins off their hands at last minute and paying in full at time of booking. I will never ever buy another CN cert and after I use the ones that I have, I might not ever book with NCL again.

Even though we are platinum, it has been 5 years since we have been on NCL. We cruised Viking River and Ocean for a few years prior to COVID and this is our first cruise since then. What is the latest policy with NCL in terms of bringing our own water bottles on board?

@2boyzmom- I like your thinking!

Yes I did think the same thing. The bids for this upgrade are in the thousands of dollars per person so it is a lot of money. It is very intriguing to think of how they maneuver this depending on the bids they have for my level cabin

I am 36 hours from sailing and I bid on 4 different Haven cabins…coming from a club balcony. I got 4 distinct emails saying they have my upgrade bill and while it has not been chosen, it is still under consideration. It says it could be accepted up to 0 hours before sailing and gives instructions about what to do if it is accepted even after we have boarded and are in our current stateroom. It also gives me a link to back out of the upgrade now or anytime before chosen. Is this just the standard upgrade email? It seems fairly dramatic to think that we would be settled into one cabin and then move.

Inspire sent their test kits. Had our scheduled appt earlier today and it was easy and efficient. Two negative test results were emailed to us before we even got off the zoom call

How far out do the upgrades getting assigned? My sailing is this Friday and when I log in to see my offers it still shows as if I could review or change my offer?

Coco Reef cancelled our reservation for day passes for our August arrival. I had contacted them back in the Spring. At first they said there were not taking reservations as they had not opened officially for season. THen they contacted me about a month later and did take my reservation. However they cancelled a month or so ago saying they just did not have enough staff to take any day passes this year. We used to go to elbow beach resort day passes each time we visited but alas that resort is no longer open. We decided to book a rather expensive excursion thru NCL to Clearwater as it sounded the closest to a day pass experience - no hassles, access to food, chairs and umbrellas included.

Thanks. I just signed up for 2 antigen test kits from inspire diagnostics which is the company that has a partnership with NCL for the proctored tests. I was able to schedule a test time for 2 days before the cruise

I need some help understanding what we must do with regards to covid testing for our upcoming cruise on Pearl on August 12 to Bermuda. I think I am typically pretty tuned in but in this case I must say I am confused. I did apply for the Bermuda authorization on July 12th which I understood to be the first day eligible. I had previously thought we needed a negative covid test 2-3 days before embarkation. However, I just today received a pdf via email from NCL and while it mentions that we need proof of vaccination, there is no mention of covid testing. There is also no mention of covid testing on any of my check in - edocs.

We are due platinum meals on our upcoming cruise and we also have meal package. How do the rules differ? One thing it seems is we can't book the platinum meals in advance - that doesn't feel like platinum treatment 🙂