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Everything posted by terrydtx
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We were able to ask for afternoon snacks including cheese and shrimp which were delivered by room service crew. Nothing was left unless we ordered them first. We called the retreat butler team number first time and were told to place order direct with room service in the future and it took 30-45 minutes for delivery every time. No standing orders for morning coffee or juice unless you filled out the RS card the each night before. No surprises left in cabin, but we did get the pillow chocolates every night from our room attendant. On thing I forgot to add, one afternoon the 4 in our two SS's of us wanted a glass of white wine from the Retreat lounge to have with our cheese plate, and John the bartender gave us the whole bottle to take back to our cabin without asking.
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We got home yesterday after spending a week post cruise in Santorini. When we boarded the Apex on the 14th I asked the Retreat hosts in the Retreat lounge about what we could expect by not having a dedicated butler in our Sky Suite. I mentioned the premium bottled waters and was told the only free water in our cabin would be the standard can or plastic bottled water and our room attendant would leave as many as we needed each day. We opted for the plastic bottled water and had a least 6 in our cabin every day all supplied by our room attendant. I was told we would no longer be able to have a butler deliver drinks from the bars to our cabin. These were two things we all knew about before we boarded anyway. I was also told we could access any of the premium waters, and beers from the lounge anytime we wanted to take back to our cabins. I then requested that everything not free in our cabin be removed, which was done by the time we returned from lunch the first day. Any other things we needed would be taken care of by the Butler team in the Retreat lounge. The few times I called the retreat butlers my call was always answered on the first call. Room service was done by standard room service crew members and was on time, hot and correct every morning. The delivery people offered to set up out table for breakfast as was done in the past by our butlers. Most other ex butler duties were done by our very good room attendant. Overall the Sky Suites did meet our expectations and we were satisfied but still not 100% happy about the changes. Will we continue to book the Retreat with Celebrity? With the other changes like no longer including gratuities and any OBC along with the huge increases in pricing for SS, I seriously doubt we ill book any more future cruises with them after our two cruises in January already booked. As a side note to Cookiegate I thought I would post this picture of the still free cookie jars at Cafe Al Bacio.
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I had the new duck last night and what improvement it was very good but on the spicy side. The corn soup with prawns was also good.
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We leave tomorrow morning from San Antonio to fly to Houston and then Amsterdam to get on the Apex Thursday. I am not sure if I will do a live report or just a thread about my experience with the new butler team. We are traveling with a group of friends and may not have the time to do a live thread, so I may just do the report on the butler teams and other SS changes. If I do a summary I could do it after we get off the Apex and go to Santorini for 5 days.
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We booked on the newer HAL Koingsdam in November for a California Coastal cruise. Great pricing on a newer ship with Club Orange dining room. Celebrity had abandoned the West Coast to HAL, Princess and Carnival.
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We fly tomorrow to Amsterdam 3 days early. My understanding is the late arrival protection is for the cruise departure date. It will not cover you if you only end up coming in a day later. This why you should also have trip insurance which would cover you for missing a day because of a flight change or missing a connection. Lasy year on our Oosterdam cruise we had to spend 3 extra days in Venice due to a covid quarantine. We used flight ease for that trip with BC seats and FE was able to change our booking by 2 days to fly home in BC at no cost to us. Those of us in quarantine who booked air on their own were on their own to change flights to get home. One couple had to wait an extra 4 days to get on a flight to get home.
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Celebrity Rotterdam Cruise Pier/Taxi Service
terrydtx replied to Sascol's topic in British Isles/Western Europe
We board the Apex Thursday and we are using private transportation to the ship, I would try that when you get off the ship. We are using Welcome Pickups. Welcome - Making travel easy, friendly, personal (welcomepickups.com) -
In June at the Hilton Ft Lauderdal Beach resort we got a free upgrade from standard room to full 1 bedroom 1200 sq ft suite with Ocean View 2 days before we checked in with out asking. The bottles of water were 2 per room, as we had 2 in our room. That upgrade was worth $300 per night and we were there 3 nights before our cruise.