fedexretiree

Thanks.. This one isn't directly on the hum but on the angle to the hump.

I have read some reviews about "white noise in these cabins"  not sure if that would bother me or not.

Wonder if there is a difference between the noise level between the  Equinox and Eclipse.

Thanks

where is the cabin thread please?

2 minutes ago, Wine-O said:

Yes, both balconies are a little bit larger than the normal ones, but not the size of the ones on the hump.

 

If you don't mind the walk, I would go for it.  Not sure what your bed location preference would be, but in 6303 has the bed by the balcony, whereas in 6302, has the bed by the bath.   🍷

Ok thanks.  Do you know Approximately how much larger is it than the normal size balcony? We are booking in the 2C category  what category is on the hump?  Is 6240 a larger balcony, it is close to the hump?

I was wondering if anyone has stayed in either of these rooms, 6303 or 6302 on the Equinox and what is the size of the balcony.  On the chart it appears to be larger than the normal balcony, is that correct? 

Trying to decide if its worth having a little bit larger balcony or staying mid ship with the normal size balcony. Neither one of us has any mobility issues, but I know that the Equinox is larger than the Summit.

We typically stay in one of the Sweet 16 rooms on the Summit and are totally spoiled with having such a large balcony at the bargain basement prices so I was wondering if it is that large.  

Thanks in advance for the help with this.

Longer cruises out of Galveston with more choices other than Mexico and Belize...PLEASE..

Southern Caribbean would be so much better

Thanks again for taking the time to answer everyone's questions..stay safe.

Last question about this.  I will be canceling the flight not the airline canceling the flight.  But they are allowing you to cancel because of the corona virus and issuing a voucher for future travel.  So are you  saying that the flight voucher won't be covered under the insurance since it was me that canceled it, is that correct?  Thanks again.

1 minute ago, iamtrustworthy said:

You're welcome.

 

> I was hoping that since PG canceled that I would recoup 100% of the cost of the cruise

 

You will have to check the Terms & Conditions you agreed to when you booked the cruise to learn what is PG's obligation to you.

 

> Would I be better off to 1st try to file a 3rd party dispute with my credit card?

 

No. Your credit card will deny it.

 

> if I moves the existing insurance to the new trip booked with FCC and Voucher, will the insurance cover his initial cost on the first trip for the FCC and Voucher, or would that be lost if I cancels the new trip for a covered reason or under CFAR?

 

I'm not sure what you're asking.

 

Steve Dasseos

If I get a FCC voucher from PG lets say its worth 1000.00 and a voucher for my canceled flight worth 500.00 and I then move the insurance that has  cancel for any reason to a new trip in 2021 (because I haven't filed a claim on the insurance)

Then next year something comes up and I have to use the cancel for any reason, will I get 75% of the 1500.00 back or does the insurance company say it was from vouchers and we don't insure  vouchers?

Again thanks you are amazing taking the time to answer all the questions for everyone...

THANKS SO MUCH STEVE...

I was hoping that since PG canceled that I would recoup 100% of the cost of the cruise.  Would I be better off to 1st try to file a 3rd party dispute with my credit card.  Then if its denied file with insurance?  If I do that, do I have to file with the  insurance company before the original start of the trip or can that be done any time?

Also, if I moves the existing insurance to the new trip booked with FCC and Voucher, will the insurance cover his initial cost on the first trip for the FCC and Voucher, or would that be lost if I cancels the new trip for a covered reason or under CFAR?

2 minutes ago, SusieQft said:

I and presumably fedexretiree would also like to know if he moves the existing insurance to the new trip booked with FCC and Voucher, will the insurance cover his initial cost on the first trip for the FCC and Voucher, or would that be lost if he cancels the new trip for a covered reason or under CFAR?

Hi SusieQft...yes you are correct...thats exactly what I meant...thanks for making it clearer....

I have several insurance questions that I hope you can help about our trip.  We have Travel Insured WTP with the cancel for any reason.

We booked a cruise with PG and it was supposed to leave in July.  A few days ago we found out that the cruise had been canceled.

I ask for a refund and was told that they were offering FCC only.  I'm not sure if we will be able to go next year so at this point I would rather get a refund instead.

We have gotten a refund on our departing United flight so we are trying to decide how to proceed with getting money back for the cruise and return Air France flight.

1.  Since PG canceled the cruise will Travel insured give us 100% of our money back on both flight and cruise ?  Or do we have to use the cancel for any reason?

( Not wanting to use the cancel for any reason if possible because we only get back 75% of our money)

2.  I was told by Air France that if..I...cancel I will only be able to get a voucher to use at another time.  If AF cancels the flight I can get a total refund.  I have been waiting to see if AF cancels their flights but it looks like FP has lifted some of their restrictions as of July 15 so I am guessing that our flight home at the end of July will be operating.  I assume that I may need to use the cancel for any reason for this.   Can I wait longer to see if they do cancel before I file with the insurance company and how long can I wait to file?

3.  If we do decide to take the FCC, is that covered by the insurance?  Also if we take the voucher from AF, is that covered by insurance ?

4.  Also if we do decide to take FCC and the Voucher can we move our existing trip insurance to the new trip and still have the cancel for any reason?

Sorry for all the questions but lots of decisions to make here.

7 hours ago, Hutchinj said:

I just heard from my TA that PG has now cancelled all sailings in July 2020. Not showing up on the PG website yet but that should be updated soon.

 

And no surprise, their reservations department is saying you can't get a refund, only a credit. I will formally request a refund from them anyway and if (when) they refuse, I'll file a dispute with my credit card company.

 

We've had their July 4th cruise booked for nearly 2 years now. Really is a shame since we wanted to do this cruise so badly. Would even consider risking it all and rebooking for a future cruise but no way I want to do business with a company that ignores their own contracts and treats their customers with such disdain. I do feel sorry for the PG crew, of course, as none of this is their fault. I certainly hope they can recover and get back to some semblance of normalcy.

 

We will now plan to visit FP next year but it will be a land-based resort stay only. We're going to put cruising on the back burner until the industry gets itself sorted out.

 

To everyone else, good luck and stay safe!

So sorry our cruises have been canceled.  We were really looking forward to going back, once just wasn't enough.

Thanks for the update.  I will be doing the same.  Don't want FCC either.  If you don't mind, report back and let us know what kind of  hoops you have to jump thru with the credit card for your refund.  Never did that before so I don't know how that process works.  Maybe we will all have the chance to do this again when this virus has been stopped.  

Thanks for all the info on windstar.  We really had our hopes set on going to the Cook Islands so guess it will have to  be PG for us.  

13 minutes ago, Hutchinj said:

Just got this today (May 28th) from my TA...

“FYI, PG had meetings today and are continuing them tomorrow to evaluate if they can sail or not in July based on what the Government/Air Tahiti Nui are advising... they said they plan to have a final decision tomorrow or Monday at the latest.”

So maybe we will know something soon. We can hope!


Sent from my iPhone using Forums

GREAT....THANKS...keep us posted

1 hour ago, Petoonya said:

No Windstar visited the Cook Islands this past fall/winter on way to Australia and Indonesia but now just Tahiti. And no alcohol included in their rates either. If you look at prices right now you'll be astonished by how reasonable they are. We're paying 1/2 what we did 18 months ago for the same 17 day cruise $3200pp total with OBC. Being on a luxurious sailing ship is magical. But you are probably doing Cook Islands on PG and set on that. Know you'll love whatever you choose.

If you don't mind me asking...how much OBC do they give for the cheapest possible cabin on the 17 day?

That is a GREAT price, what date is your cruise?

On 5/26/2020 at 4:21 PM, Petoonya said:

You'll love it. We're doing the 17 day May 2021 and the third time. It's pure heaven, and that price makes splurging on excursions even better. There is someone else doing the 18 day on Aug 1...if it's the same or part of the same cruise as yours maybe you could hook up for excursions. Minidonuts on Windstar forum.

Does Windstar go to the Cook Islands?  Do they include all you can drink alcohol in their rates as well?  

13 hours ago, Tahitianbigkahuna said:

 

The ship is in Tahiti awaiting word from the FP government that foreigners can start to fly into Faaa International. As  for now that is set for July 2, 2020 but everything is in flux awaiting the government go-ahead.

 

As I've said all along the crew/ship is ready to go and awaits cruisers  ...

 

Video of the Paul Gauguin/crew taken 2 weeks ago

Where did you find the notification that July 2 is the tentative date for flights to resume

Your welcome.  I agree with you 100%.  I emailed a vendor that I was planning to use for an excursion  and he seems to think that cruises won't happen this year.

28 minutes ago, Hutchinj said:

 

Interesting. All the cruises from June 6th on are still listed as bookable on the PG website. Go figure.

 

Good luck if you opt for a refund. They seem to be saying NO to that even if they cancel the cruise. You may need to file a dispute with your credit card company if it comes to that.

 

And I recommend you double-check your Cancel for Any Reason policy very closely. Most of those still have a general exclusion for epidemics/pandemics. Your policy may be good but don't assume, confirm.

 

Yesterday the FP President eased up on restrictions including non-residents but there is verbiage about medical clearance 72 hours before travel, a potential 14-day quarantine upon arrival, daily health monitoring, etc, etc that we have no details about yet. Hopefully that will be clarified very soon.

 

This was just posted on PG ..All June cruises cancelled

https://www.pgcruises.com/travel-advisory

1 hour ago, Hutchinj said:

Correct. We still have an active booking for the July 4th cruise. We are waiting to see if it will be cancelled before deciding to opt for a FCC or fight for a refund.

 If PG cancels don't they have to refund us according to what I have read in their ticket contract?

2 minutes ago, Jared Purdy said:

 

I'm not sure what the difference was in my case, or if Canadian credit card terms are different that in the USA?  I was advised by my TA who is American and based in the USA to go the 3rd part default option.  I followed his advise.  It may also have been due to me telling my credit card company that at the time I cancelled my cruise, which was March 23, PG still had a refund policy of 90%, as was told to me by my TA.  Then PG just changed the policy, on the fly, which doesn't fly.   Best of luck.  I'll rebook, but not until the coast is clear.  I'm not surprised by what your contacts in FP are telling you.  Can't see it happening this summer.

I'll ask my TA and see what they say about it.  After I cancel I will speak to someone else at the CC company.  Different answers from different people sometimes.   Maybe Canada has different rules as you say.  Thanks for the help and advice to everyone about this issue.  Hopefully someone in the USA that uses that option and has a good outcome will post here too.

5 hours ago, Jared Purdy said:

 

Filing a third party default claim with my credit card (VISA) did the trick.  I got back 100% of what I paid, which was almost $25,000CDN.  Took about two weeks.

 I haven't canceled with PG yet but intend to.  I will get with my travel agent this week because final payment is coming up in mid May.  After speaking to several vendors in FP I am almost 100% certain that PG will not be able sail but they are refusing to cancel the trip until closer to the departure  date.  In other words after everyone has made full payment. 

I called the dispute department with my credit card  company to inquire about the 3rd party default and spoke to 2 agents and 1 was a supervisor and neither one knew anything about the 3rd party default option.  

They told me that they have to go by what PG's cancellation policy was and at this point it is 20% of the total cost of the trip.  They said because I was canceling the trip now and not PG canceling the trip I was doing it on a "voluntary" basis.  I don't want a FCC at this point...too much unknown about next year.  Who knows if PG will still be in business, what my financial status will be or my health for that matter.  I know that the ship needs a total refurbishment and that won't be cheap so Ponant may just throw the towel in on this one.  

So comparing my situation to yours what is your thought about what I may or may not get back since I only paid a deposit?

If you don't mind me asking What was the agents name that you talked to with PG.

15 minutes ago, Jared Purdy said:

Well, well, well!! I just received a phone call from the luxury cruise specialist at ************  informing me that Paul Gauguin Cruises/Ponant have decided to issue me a refund for our cancelled cruise that was scheduled for July 18th of this year. This good will gesture and turn about will definitely result in me rebooking for 2021 providing travel is possible, etc. I posted this to both of their Instagram accounts, and thanked them for honouring the original refund policy. I understand that 10% of the cruise and 10% of the airfare is being held back which can be used as a future cruise credit. That is totally acceptable.  Apparently I am not alone in in receiving the refund.  I'm going to keep my third party default case open at my credit card though until this whole matter is sorted out.  I was told by my TA that it will be about 30 days before I'll see the money back on my credit card.  I'll keep you posted.

CONGRATULATIONS on getting a refund from PG.  Persistence pays off..  Got a few questions for you if you would be so kind in helping me too.

We are still booked on the same cruise you were on leaving July 18th. Deposit was paid Sept 2019.  We did our own flights and hotels.  

We will be canceling in a few days not wanting to risk getting Covid.

 So far we only paid the deposit.  Are you saying when I cancel I should get all of my cash back less 10%? (No 100.00 admin. Fee)

The remainder of my deposit will be held as future cruise credit?