We were scheduled to go on the December 4, 2022 Wonder of the Seas but on December 1, 2022 I canceled because my father was dying (he died the next day) It took awhile of back and forth on the phone on December 1 with the agent but finally he said I was canceled. I asked to have an email sent to me confirming the the cancelation so I can submit it to my insurance for reimbursement. He said he sent me an updated booking invoice which I didn't have a chance to actually look at until this weekend given all that went on with my father dying and planning his funeral.
The invoice sent to me on December 1 is just a copy of my booking invoice from June. It doesn't show a cancelation. So, I called RCCL today and they are telling me they don't send a cancelation invoice-all they can send is my September invoice but that shows what I booked, not that I canceled.
I certainly can't be the first person to cancel a cruise due to a death in the family. Has anyone unfortunately dealt with this and successfully received an email from RCCL confirming you canceled your cruise?
After all, RCCL sends me a cancelation email when I cancel the drink package, or an excursion, or the internet, or a specialty restaurant. Why can they not send me an email canceling the actual cruise?
Thanks so much for you advice
Elise