Interesting observations, Jacqui. I certainly agree with those regarding staffing and training. I do differ in that it’s not all Pinnacle ships. We sailed on the Nieuw Statendam in June and the staffing and service everywhere was consistent and impeccable. The food quality was more consistently good everywhere there than on the Rotterdam. I was sorely disappointed as I expected the flagship of the fleet would be even better but it was not. My husband and I also experienced a high degree of staff camaraderie and cooperation on the Nieuw Statendam- they were an extremely happy staff which made a difference.