Schnauzerguy

I talked to HAL this morning and was told they are definitely having website issues. The rep did offer to check flights for me, so it appears you can get help over the phone.

On this same sailing and it appears that taxi, Uber etc is the only way to get here as there appears to be no public transportation close to this area.

Just got a call back from Princess and my flights are now ticketed and they are refunding the additional charges that were assessed in changing the air. I dont know if my posting all over and emailing the complete executive suite had anything to do with this but at this point I am at least less depressed over this whole saga than I had been. With the amount of time this has taken I don’t know how anyone but a retired person could have done this. Still need to get seats to Rome, that is the next challenge. I also need to cancel a trip insurance claim I made for the increased airfare, haven’t figured out how to do that yet but that seems minor right now. Maybe this trip will happen yet!

I feel your pain. I had to move a flight last minute due to cancelling first week of a b2b cruise. Ez-Air has not ticketed my new departure flights yet and we are scheduled to leave on Thursday around noon. I spoke to their emergency department, the only people who seem eager and capable enough to help and the agent was unable to figure out why she couldn’t issue our tickets, she escalated I am now waiting for a call back. Best of luck to you

I am working the insurance piece right now and I did talk to a helpful agent who was trying to get the ticket issued but having trouble. She took my phone number and escalated the issue for resolution. I will give them a little time to resolve but meanwhile I forwarded this to every executive email I could find at Princess. The ticketing deadline was apparently 3 days as my domestic flight to connect to my international flight was what disappeared triggering my current panic.

Because of a family illness I had to cancel the first leg of a b2b cruise. This resulted in me needing to change my arriving flight to my cruise by a week. After 5 hours on hold I reached an Ez-Air agent who rebooked my departure flight for a fee of roughly on and one half times my original total airfare (came out to more than my cancelled cruise fare). I had to pay immediately at that point on Monday, upon looking for seats I find the new itinerary has not been ticketed. I call Ez-Air emergency number am informed it will be ticketed in three days. Today Thursday is day 4, I discover this morning that not only have the flights still not been ticketed, the first leg had been canceled for non payment. Another call to the emergency travel line resulted in them reinstating my first leg of the departure but the agent was still unable to issue the ticket. I am unsure who to elevate this issue and how to get this resolved. This struggle is making me re-think ever sailing with Princess again.

My answer to the initial question is “eventually, maybe” I just had to move an ex-air reservation due to needing to cancel one leg of b2b cruise, not only did it triple my airfare (not ez-airs fault) but the agent couldn’t see the flight I was looking at through a dummy booking on ez-air web site but they took my payment and are telling me it will be ticketed in 3 days, the flight leaves in 9 days.

This is our first back to back and we are changing cabins. What is the current procedure for accomplishing the move. Do we need to pack up, everything or can we still leave our hanging items to be moved by our room steward. thank you for your I sight