Maybe because we’ve only had ten cruises on Silversea since 2012 we have not been contacted by phone or email all that much. I did get a call a couple of months ago from a Silversea in-house consultant saying he had been assigned as our point of contact. He did follow up with an email with his contact information. Other than that I don’t recall a bunch of emails or other contacts. Except for our very first Silversea cruise in 2012 which we booked directly with Silversea all of our subsequent cruises have been booked with an external travel agency so that may have a bearing. Mostly because of Covid and a few work related restrictions we haven’t cruised, much less vacationed outside of our home, since early 2020.